โรงแรมใกล้ L'aqueduc de ZaghouanในZaghouan‎

We have just returned from a 7 night family holiday at the Alhambra Thalasso Hotel in Tunisia. What was meant to be a 5* hotel, is actually like a 2*. Upon arrival, we were greeted by Ibrahim (assistant manager) and he explained about the timings of breakfast, lunch and dinner and told us he hopes we have a relaxing holiday. As we entered our room- Room 1051, the smell of damp overtook us and the walls were covered in moths as a result. There were also cob webs near one of the lampshades. We later discovered the damp smell was in fact coming from the A/C in the room. The mini fridge was extremely dirty and broken. We went back to reception and requested a room change. Ibrahim (assistant manager) showed us to our new room (Room 2054) and was quite abrupt as if to say we should of stayed with that musty room. He doesn't realise how much money was spent for this holiday. The fridge was quite warm at the highest setting, but much cleaner then the 1st room. No drinks or soft drinks included. Evening entertainment from the animation team was good. They seemed to have about 10 chart songs, which I discovered was their only music going as they played the same exact music by the pool in the daytime and the same exact songs at night. This happened for the entire time we were there. In the morning on the 2nd day, we went to use the gym, but left disappointed to find the treadmill and bike not working. The seat for the weight's machine was broken. No one was in the gym and should of had a ''broken gym'' sign on. The food in the buffet was plentiful, but nothing looked edible. The signs were all written in French and I soon discovered that Allergy info and the availability for non-dairy users were non-existent at this hotel. I saw they had dairy milk, but myself who can't have dairy (lactose intolerance). Luckily, I had brought my own instant coffee with oat milk from the UK. They had a chef on the fresh egg stations and a chef doing fresh crepes and doughnuts. The chefs all look so miserable as if they were being forced to be there. You could just tell that they probably weren't getting paid enough. I ended up eating an omelette every day for breakfast, along with 1 small doughnut with sugar and honey. My son came down with food poisoning on Day 2 and I had to go to reception to request to see a doctor on Day 3, as my son was getting dehydrated and wasn't able to keep anything down). The reception rang the doctor (as there wasn't a doctor on site). Ibrahim then suggested it was the ''climate, weather, beach or pool'' that must of got my son ill, not the food in the hotel. The doctor came and examined my son and said it was a viral stomach bug/food poisoning that he must of caught from the hotel. The doctor said someone preparing the food must of gone to the toilet, not washed their hands then prepared the food. We even watched the chefs at the BBQ station, taking raw chicken with the same tongs that were holding cooked chicken. This

This hotel is gorgeous and the suites are beautiful. It was so easy to relax and unwind in the quiet and elegant surroundings. The staff was very friendly and accommodating. The breakfast buffet was lavish and dinner options were great. Spa treatments are not to be missed, the spa staff is very professional, and the prices are reasonable. The outdoor pool, the salt water indoor/outdoor pool and the beach were very pleasurable. I spent 7 days by myself and I wasn't bored for an instant during my stay. There is no animation in this hotel, it is a paradise to relax and rejuvenate.

chambre avec balcon ,vue sur mer ,calme ,bonne literie ,parking gratuit.Personnel gentil , à l ecoute , pret à rendre service . Petit dejeuner copieux ,pour moi, rien de negatif.Sejour une à deux fois par an depuis 25 ans .

ฉันรักทุกรายละเอียดเกี่ยวกับสถานที่ให้บริการนี้ ฉันจะไม่รังเกียจที่จะอยู่ที่นั่นตลอดชีวิตของฉัน พนักงานเป็นมิตรและยินดีต้อนรับ พวกเขาแนะนําสถานที่ที่สวยงามในการสํารวจตูนิเซีย เรามาสายและไม่ได้ซื้ออาหารเย็นและพวกเขาเสนอเครื่องใช้ในครัวทั้งหมดให้เราและเราทําอาหารเย็น มันเป็นประสบการณ์ที่ยอดเยี่ยม 💙

I am not even sure where to start. This people are scamming their guests in any way possible. We stayed 2 nights in total and escaped from this place 1 day earlier. The room they gave us in our first night seemed fine as we dropped of our luggage and left the room. There was a heavy room perfume, but we didn’t mind it. After we returned to our room in the evening, there was a DISGUSTING SEWAGE SMELL in the room. So naturally, we tried to air the room a bit by opening the entrance door but it didn’t work at all. So we used our perfume to fix it, it worked only for 5 minutes. In this “peaceful” 5 minutes, we discovered that fitted sheets were full of hairs and dirts. Then, DISGUSTING SEWAGE SMELL came back. We did what everyone would do in our situation: I went down to the reception to complain. Well, I was naive. There was no one in the reception, and security person was snoring so loud in the entrance. So I went back to my room and sprayed the room again in shifts in every 5-10 minutes until me and my partner both passed out. Next day, I found the reception lady and called her to our room. She was also immediately DISGUSTED by the SEWAGE smell and changed the room. I said I went down in the evening to complain but there was no one. And receptionist replied: “sorry, we were fully booked yesterday.” Sheets we were given in the new room were was also dirty. We complained again and they changed it. They just play fool and act surprised when you address the problems. So, we were so disgusted by their behaviour and traumatised by the DISGUSTING SEWAGE SMELL, that I am pretty sure we lost our sense of smell (and our trust in humanity) at some point and decided to leave the place earlier. Side story: let me tell you something about the breakfast. It is served the evening before actually, when they host a party in the common area (in case you didn’t have a problem sleeping yet). Some of the leftovers will be served the next morning in a room charmed with another odour, one smelling like pee this time. Let’s say you wanted to enjoy a cup of coffee, oh boy, get ready for the worst coffee anyone drank in their life. I am dead serious, there is no way a coffee can taste any worse. Anyways, so wanted to leave the place earlier and asked for a refund for the 1st night. Look, not even for the whole stay given everything we went through and all the trauma. Long story short, they denied our request because they believe they “fixed” our problem by changing the room (logic leaves the earth). They said we should have complained when we first encountered with the problem, although I already went downstairs and there was no one to complain, except snoring security person. I invited them to check the security cameras together but they didn’t care. Because this is all they do: they don’t care. So because I couldn’t find someone to complain, and hence I couldn’t complaint, I was responsible?? But this is not going to end here, I will further proceed with my compl

This place is comfortable and gorgeous. Good value for those of us in US who expect luxury hotels to be costly. This place was spacious, well priced, gorgeous and courteous. The beds were comfortable. We had a suite with living room and 2 bathrooms. The rooftop restaurant has great food and wines. Location is at the edge of the medina. Easy access by car.