we stay for 2 night & enjoyed a hit spring bathtub.
So far it services met our expectations from breakfast to Gym. We bought a ticket for hot spring at discounted rate as gently advised by receptionist. It was a good highlight ^^. The location was very good with 13 mins walking distance to centre of local market. Surprisingly, next to the hotel, there was a very good Chinese Food Shop. Holiday Inn worthy revisit in cold season.
We booked the room with private hot spring tub. The room is big and comfortable. It's located right in the town area which is very convenient. Breakfast is enjoyable. Overall good.
This hotel offers a clean and comfortable stay, but would like to clarify room details. Advertise as River View and I booked based on that description. Unfortunately, my assigned room faced another building instead. The experience may be satisfactory in other aspects, but an obstructed view can really dampen what could be a fantastic stay.
This was our third or fourth year in a row that we came here and it's probably the last. The quality of this hotel service has dropped significantly.
The rooms are unbelievably hot. All of the guests have been complaining about it. The hotel has turned off the central air conditioning so nobody can turn it on or off in their rooms. Instead they offer you fans that don't do much. And the portable ACs that also don't really do much. They just make the room very humid. It was impossible to sleep. Everybody was drowning in their own sweat.
The cleanliness of the hotel is also very bad. They don't vacuum unless you are in the room watching the people clean. My friend did that and they vacuumed her room. We were not in our room. We came back when they just finished cleaning and the floor was not vacuumed. There was trash everywhere.
The hotel has smoking non-smoking signs everywhere but people smoke everywhere. When we came into the lobby the first day it was like walking into a bar. This is supposed to be a family friendly hotel and second hand smoking is extremely bad for children and also adults and nobody seemed to care. People were smoking on every floor. There was trash cigarettes everywhere. They didn't clean it for 4 days and the hotel's excuse was that they tell people not to smoke but the people still do it which is not true. They were not telling anybody or asking anybody to smoke outside. They just let people do whatever they wanted and people simply thought it's okay.
The pool area that you have to pay for extra, which is okay was extremely dirty for the first two days. There were two young kids working there that didn't do anything. Just walked up and down. People were smoking inside the hot springs area and again it was like a nightclub. There was no oxygen. The trash was everywhere. The sauna was filthy. You could see old cups food plates everywhere. When you were sitting inside the pool. The trash was all around you. It seemed like the hotel told the workers inside the swimming pool to clean up a little bit, but of course they told them which guests complained about it. So the next day we didn't exactly feel very welcome.
People were also eating hot dogs inside the pools drinking inside the pools which is clearly not allowed. There are signs everywhere but nobody said anything. People were jumping inside the pools diving. Nobody said anything and there seem to be no lifeguard on duty. Only the workers who are supposed to be taking care of the food and drinks.
The quality of the breakfast is also much lower now, it's a Chinese buffet breakfast which is usually very good, but they don't offer many things. It's much less than in the past 3 years so it's very disappointing. Not many options for anyone.
Maybe the hotel should also put up some non-spitting signs because the people were spitting everywhere on the carpet in the hallways inside the elevator in the hotel everywhere. And of course there are no workers anywhere to tell them that this is not exactly appropriate for a 5 star hotel.
And the kids play room was never vacuumed, same trash every day. Very dirty.
Given all the above. The price of this hotel is way too high. This hotel is not five star hotel anymore for the service they offer it's extremely expensive and the service does not reflect the price.
It's too bad all the above happened because the location of the hotel is good, it has great access to the center and local restaurants. The hotel also has nice room sizes.
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คำตอบจากที่พัก: 尊敬的客人,非常感謝您抽出寶貴時間對於此次入住進行反饋,我很遺憾得知此次入住體驗未能達到您的預期,酒店深表歉意,對於您提到的這幾項問題,我已對此事件展開調查,空調問題已經責令工程部門跟進,由於當下時值冬春季交替,温度不是很穩定,今後會結合實際天氣温度,進行適當調整;酒店客房衞生及客人在公區抽煙問題,會加強對客房員工的培訓及加強禁煙人員巡查,酒店温泉區問題,會進一步深度清潔,加強温泉區客人引導,強化管理,以避免此類事件的再次發生;酒店自助早餐,我們也在做新的嘗試,期待持續推出新的美食品類,期望在您下次入住時能帶給您更加美好的旅行體驗。您用寶貴的時間將您在酒店住宿期間的體驗和感受告訴我們,是對我們的高度重視和有效鞭策,讓我看到了酒店尚有很多不足之處和提升空間,更是希望我們的服務越來越好,真心感謝您的點評。宜春明月山假日度假酒店始終如一,竭力為每一位賓客呈上真誠的服務,真誠的歡迎您再回來,定為您打造不負期望的入住體驗,望您能看到我們不斷的進步與改變。祝好,總經理 Robert
This is my second stay here and they did not disappoint as far as the service. There was construction going on our first night which we didn’t know until we paid and went in. Wish they had of mentioned the largest pool was closed. It was open the next day but I feel like the first day was a wasted ticket.
Breakfast can be skipped if you are looking for Western choices which I was. The sushi place next door is good and there’s tons of food just walking distance from the hotel.
If you are a foreigner be ready to have people taking videos of you in your bathing suit. I was there to get away so I tried to go at times when people were eating. Not everyone is this intrusive but just be aware.
Great on service and clean and comfortable rooms. I had a room with a hot tub which was one of the highlights. Def do a mountain hike and pick strawberries if they are in season. Enjoy your trip!!
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6/10
คำตอบจากที่พัก: Dear guests, thank you for taking the time to comment on the Holiday Inn Resort Yichun Mingyue Mountain!Welcome back, and I'm very sorry that Blue Moon Hot Spring Center is under maintenance during your stay, you can inform the front desk of your idea, and they can adjust you. In the hot spring Center, we will tell the guests not to take pictures, so as to protect the privacy of other guests, maybe they can't help but share with others when they see you are very handsome. Yichun Mingyue Mountain has picked varieties all year round, Look forward to meeting you here .Simon, GM
Cycling Family Man
ห้องซูพีเรีย 2 เตียง
เข้าพักเมื่อ มี.ค. 2023
ครอบครัว
21 รีวิว
10.0/10
เลิศมาก
โพสต์เมื่อ 5 เม.ย. 2023
The customer service here is top of the line. We stayed here after hiking Mingyue Mountain. It was a rainy day and our clothes and shoes were soaked. When we asked if they had a clothes drying service they were happy to help. They took our wet clothes and washed them and they brought us two shoe dryers that got shoes dry in less than an hour.
We had dinner at the hotel restaurant and general manager stopped by to greet us and help ensure our order was correct since our mandarin is not strong. The food was quite tasty. We had the spicy beef with celery, stir fried noodles, cabbage and eggplant with green beans.
The spa here is also very relaxing and great for sore legs after a long hike.
แปล
คำตอบจากที่พัก: Dear guests, thank you for taking time to give us feedback on the Holiday Inn Resort Yichun Mingyue Mountain! We are an international brand hotel in Yichun, managed by the IHG. We always provide truly hospitality and high standard service to guest. Thank you so much for your good comments to our service and we are so happy you and your family have a wonderful stay experience in our hotel. We are sincerely looking forward to your coming again! Thank you again for your support to Holiday Inn Resort Yichun Mingyue Mountain! GM Robert
ผู้เข้าพัก
ห้องซูพีเรียร์ เตียงควีน
เข้าพักเมื่อ มี.ค. 2023
ทำงาน
32 รีวิว
10.0/10
เลิศมาก
โพสต์เมื่อ 7 พ.ค. 2023
It's quite nice, new, clean and modern with hot spring in room.
แปล
คำตอบจากที่พัก: Dear guests, thank you for taking time to give us feedback on the Holiday Inn Resort Yichun Mingyue Mountain! We are an international brand hotel in Yichun, managed by the IHG. We always provide truly hospitality and high standard service to guest. Thank you so much for your good comments to our service and we are so happy you and your family have a wonderful stay experience in our hotel. We are sincerely looking forward to your coming again! Thank you again for your support to Holiday Inn Resort Yichun Mingyue Mountain! GM Robert