We booked 3 deluxe rooms for family trips in Ximan. The room was so nice and clean. The staff service was amazing. The front desk helped us call taxi many times, and also help us to handling the problem during our stay. Breakfast was good. Hotel have many equipments for kids. Highly Recommend!
แปล
คำตอบจากที่พัก: Dear guests, thank you for choosing Xiamen Well Hotel and sharing your valuable feedback! We are delighted to hear that you are satisfied with hotel's facilities, hygiene, environment, and service. We have always been committed to providing guests with a comfortable and clean environment, and ensuring that every guest enjoys warm attentive service. We hope to provide more convenience and pleasant experiences for your travel. Your surprise and satisfaction are our greatest motivation, and your evaluation will inspire us to continue to create a better stay experience for every guest. We look forward to welcoming you back to Xiamen Well Hotel and continuing to provide you with high-quality service a comfortable environment. Thank you again for your support and trust, and wish you all the best and a happy life!
ผู้เข้าพัก
ห้องแฟมิลี่สวีท
เข้าพักเมื่อ ต.ค. 2024
ครอบครัว
2 รีวิว
10.0/10
เลิศมาก
โพสต์เมื่อ 9 ธ.ค. 2024
We booked a connecting family room. The room was so nice and clean. The staff service was amazing. They have free airport pick up service. The front desk helped us call taxi many times. Breakfast was good. Highly Recommend!
แปล
คำตอบจากที่พัก: Dear Guest,Thank you very much for choosing Xiamen Wy Hotel and sharing your stay experience! We are delighted to hear you and your child are satisfied with the room facilities and airport pick-up service of the hotel. The airport pick-up and drop-off service provided by the hotel indeed great convenience for our guests to go to the airport, and our hotel is only a 10-minute drive from the airport, which is very close. We also pleased that you like our family suite. Your satisfaction is our greatest motivation. We will continue to strive to improve service quality and create unforgettable memories for each guest We look forward to welcoming you back to Xiamen Wy Hotel and continue to provide you with a pleasant stay experience. If you have any special needs or suggestions your future stay, please feel free to tell us, and we will be happy to serve you. We look forward to seeing you again!
ผู้ใช้ไม่ระบุชื่อ
ห้องดีลักซ์ เตียงควีน
เข้าพักเมื่อ ธ.ค. 2024
คนเดียว
6 รีวิว
10.0/10
เลิศมาก
โพสต์เมื่อ 19 ม.ค. 2025
Great location close to airport
Neat clean and comfy
My partner and I stayed here as we had an early flight the next morning. The location is PERFECT for the airport - it was less than 10mins by taxi. Also, the hotel is not on the flight path so you don’t get awoken by planes! The hotel is new so it’s clean, modern and very comfortable.
Our only issues were with the staff, who were young and a little untrained. The day we arrived was quite warm and humid and I had problems cooling the room with the air con. When we reported it, we were given conflicting advice and it was kinda blamed on us (eventually, we learned they don’t have a cooling function during the winter months). Also, there was a restaurant attached hosting a party, which meant there was loud, drunken karaoke and cigarette smoke filling the lobby, which seemed inappropriate: I’m not sure why they didn’t just close the doors. I’m guessing the staff are new in the hotel game and still figuring it out, I’m sure this will get better.
แปล
คำตอบจากที่พัก: Dear guests, thank you very much for choosing our hotel and expressing your appreciation of our hotel in your review. We are glad that you think so highly of the hotel's environment and equipment, and we will take care of the maintenance. At the same time, you mentioned that our colleagues at the front desk are not skilled enough in business, we will strengthen training, we have been working hard to create a home friendly environment for guests, so that you can have full relaxation and comfortable experience during the journey. Regarding the restaurant question, we would appreciate your feedback. We will carefully consider your suggestions and try to make sure that the restaurant does not affect the rest of the guests. Your opinions are very valuable to us and we will continue to improve to meet the needs of our guests. Thank you again for your visit and your valuable feedback. We look forward to your next visit.
Cheng San
ห้องดีลักซ์ เตียงควีน
เข้าพักเมื่อ พ.ย. 2023
ทำงาน
55 รีวิว
10.0/10
เลิศมาก
โพสต์เมื่อ 14 ธ.ค. 2023
Very new hotel, just open. clean and friendly staff, happy to stay there.
แปล
คำตอบจากที่พัก: Dear customer, I am very happy and touched to receive your recognition and such a comprehensive review. Xiamen WELL Hotel looks forward to your frequent return to experience Xiamen cuisine and local customs.
downes
ห้องขนาดเตียงควีนไซส์พิเศษ
เข้าพักเมื่อ ม.ค. 2024
ทำงาน
39 รีวิว
8.0/10
ดีมาก
โพสต์เมื่อ 17 พ.ค. 2024
close to airport good for short stay
แปล
คำตอบจากที่พัก: Dear guests, thank you for choosing to stay at Xiamen Well Hotel. The hotel is only 10 minutes away from the airport by car. It is conveniently located and close to the subway and Bus Express, easy access to the surrounding attractions and destinations. We sincerely look forward to your visit to Xiamen Well Hotel again.