Friendly front desk staff, arranged me and my 2 sisters stay on the same level without us asking, thank you 张欢喜。
แปล
คำตอบจากที่พัก: Dear Valued Guest,Thank you very much for your lovely feedback!We are thrilled to hear that our front desk team offered friendly service. We are glad Zhang Huanxi thoughtfully arranged rooms on the same floor for you and your two sisters in advance.We will forward your appreciation to him. Hope to welcome you back to our hotel on your next visit to Xi’an!General Manager: Liang Ru
ผู้เข้าพัก
ห้องเตียงควีน
เข้าพักเมื่อ ก.พ. 2026
เดินทางคนเดียว
17 รีวิว
10/10
เลิศมาก
โพสต์เมื่อ 1 เม.ย. 2026
I have stayed at this hotel several times. It is fairly new, and my room was in very good condition. The bed was comfortable, there was a good work desk, the lighting was bright enough to read easily, the shower was very good, and there were free drinks in the fridge.
The staff didn't speak English, but they were very friendly and helpful, and made effective use of a translation app on their phones.
I used the free transport from Xi'an North Railway Station on arrival, and in the reverse direction on departure. Great! Otherwise I used the metro, and the station is just a few minutes walk from the hotel.
There is a street of small cafes near the hotel. I don't speak Chinese, so I chose places with pictures of the food on the walls, and just pointed! The meals were excellent and very cheap, and the staff were friendly and helpful.
แปล
คำตอบจากที่พัก: Dear Guest,Thank you so much for choosing our hotel repeatedly and sharing such a detailed and genuine review! We truly appreciate your recognition of our team’s service attitude. We will keep improving our service standards to provide smoother communication and more thoughtful care for guests from all over the world.We are also grateful for your kind recommendation regarding our free shuttle service, convenient subway access, and delicious nearby dining options. Your authentic experience is highly valuable for other travelers.We look forward to welcoming you back again and continuing to offer you excellent and comfortable hospitality.GM Liang Ru
Zsákos
ห้องเตียงควีน
เข้าพักเมื่อ ก.ย. 2025
คู่รัก
5 รีวิว
10/10
เลิศมาก
โพสต์เมื่อ 26 ต.ค. 2025
It was very clean, luxurius. The food is amazing for the value. Close to the metro. Helpfull staff. Recommend it!
แปล
คำตอบจากที่พัก: Thank you very much for choosing our hotel and your stay. It is a great honor for all our staff to provide you with satisfactory service. Our hotel is indeed in a convenient location with easy access to transportation, and we are looking forward to your next stay!
Catherine9118
ห้องเตียงควีน
เข้าพักเมื่อ ต.ค. 2024
ครอบครัว
13 รีวิว
10/10
เลิศมาก
โพสต์เมื่อ 26 พ.ย. 2024
They have the best toilet with bidet wash which is hard to find in China. The staff are all very friendly and is near to subway station.
คำตอบจากที่พัก: Dear guests,Hello! Thank you for choosing [Mercure Xi'an Xiaoyan Pagoda Stadium] and sharing your experience.Thank you very much for your praise of our service and the friendliness of our staff. We believe that excellent service is the key to an unforgettable stay, and we are happy to meet your expectations.We have shared your comments with the team as a motivation to continue to provide excellent experiences.Thank you again for your recommendation. Whenever you come to Xi'an again, we will be honoured to receive you again.Sincere greetings to you, General Manager of the Hotel: Liang Ru