Our stay at the Maritim was disappointing from the moment we arrived.
First, the hotel should not advertise the room as having air conditioning. It uses a fan coil unit that only reduced the temperature by around three degrees, leaving our room at approximately 29°C. In hot weather, that is simply not enough.
The check-in experience was also one of the least welcoming we have had. Before asking about our journey or checking whether the room might already be available, we were immediately told that check-in was at 3:00 p.m.
The parking information was equally poor. The advertised price was €16.50 per night, but we were charged €20. We were simply told to drive around the block and use the garage, without any clear instructions or mention of the direct access to the hotel. The check-in clerk also failed to explain that guests could receive a special parking ticket allowing them to enter and exit the garage during their stay. This should have been explained clearly at check-in and added to an already very poor arrival experience.
The luggage storage arrangement did not feel secure. It was an open room where guests were expected to leave their bags and hope they would still be there later.
Inside the room, the complimentary water was not replenished, and only instant coffee was provided. All the pillows felt low quality, while the mattress was far too soft and caused back pain. The overall design also feels firmly stuck in the 1980s, with a heavy use of gold and brass.
There were a few positives. The shower was excellent and had a digital temperature display, which was a very nice feature. We also appreciated having a proper desk with a swivel chair and an additional chair, which made the room more practical.
Unfortunately, these positives were not enough to make up for the uncomfortable temperature, poor bedding, misleading parking price, insecure luggage storage and unfriendly, uninformative check-in experience.
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