รีวิว SureStay Hotel by Best Western Williams

I booked this hotel online through the app Trip.com. When accessing the pet policies, it lists the fee of $15 per pet per day. When I arrived at the hotel I was told that the fee was $20, I said that when I booked the room online the price listed was $15. She pointed to the sign in the office that read pet fee $20. Their cancellation policy for this booking on my confirmation is “This booking cannot be modified, and no refund will be given if you cancel it.” So now I’m stuck, I can’t cancel and it irritates me that I have to pay a fee at all. Seems that I can’t modify the booking, but they can. Secondly, another reason for the low rating is although the room was clean there was a water leak coming from the unit above. Whenever the occupant above would use the washroom, liquid would drain from the ceiling into the tub.

The service was great if you was awesome and everything about the hotel was all set

Clean. Quiet.

Clean but right on the highway so it’s noisy

To expensive for what it is...

Room was really nice clean bed was comfortable right off the freeway good location staff was very friendly

Nice clean rooms but next to the highway

Property was dirty hotel needs to be renewed

Stains on blankets and bathroom walls and dirty towels.

First off, the gentlemen checking me in was friendly and courteous and helpful. Unfortunately that’s the only bright spot. Upon entering the room, reeking cigarette smell (it’s a non-smoking room), floors and surfaces are tacky. I checked in latw night and left as soon as I wake up the next day, since that’s all I need it for. Thinking of it… i’d be better off driving 7 miles north and sleep in my car in the rest area…

Una buena opción para descansar en la carretera, muy limpio y aceptan mascotas

The room was great and plenty of parking, really close to the freeway. I was really happy with the price ass well. I would definitely stay again if needed.

Not a bad hotel considering the price. Some newer fittings (lights, mirror, flooring, heating) some old (eg tile). Little bit of mold on bathtub cieling. Did hear the cats once that others have mentioned.

I liked how convenient the location was. I didn’t like that there was flys in our room.