รีวิว The Swan Hotel, Wells, Somerset

位置很好，周邊配套齊全，離景點很近

早餐非常棒，15鎊超值

Visited for a two night stay in February on the Dine and Unwind package. This includes two nights B&B and a three course dinner on the first night. The checking in experience was really easy and the staff were super helpful with local knowledge and dining reservations etc. We had a four poster room in the old part of the hotel which was spacious and clean but could do with some tlc. The included dinner was lovely with free choice of the whole menu. Breakfast was a full hot and cold buffet with optional freshly cooked hot choice from the menu. The staff cannot be commended highly enough. All super friendly, helpful and happy to chat. Quick shout out to Cathu, Cory, Kyle, Jelena and Leeroy. Would highly recommend this hotel for location, staff and food! I’d definitely return. Loved Wells.

Arrived for 2 days in May, receptionist very welcoming. We had asked for a ground floor room and were booked into The Lodge. Room very comfortable, and warm. Tea and coffee provided also iron and ironing board. Shower was amazing. We dined in the restaurant, staff very friendly and knowledgeable. Food was first class. They also had an extensive wine list, of which the staff were able to make recommendations. Breakfast was served in the dining room, once again food and service was first class.

We recently stayed at the Swan Hotel to attend a family funeral in Wells. First impressions were good albeit quite nerve-wracking trying to park. We informed the hotel in advance that we would be a late arrival and asked if there was a room service menu available. We have an email to confirm there was. We arrived at 9.30 pm, looking forward to grabbing a quick bite only to find out there was no room service. Luckily we managed to find a local restaurant still serving food. Our deluxe double room was very comfortable but very noisy from 7am as it is in a separate building The Coach House & is on the high street. Breakfast was OK, very poor continental selection & hot offering quite basic but tasty enough. No low fat milk available for tea or coffee. Staff very attentive & polite. A bit overpriced for what we got.

We really liked this hotel. It didn’t try to be anything it wasn’t. It’s old, therefore parts of it are a little tired. So what! It didn’t affect the service from the bar, reception and restaurant staff, who were all really good, very friendly and frankly “normal”, not false or plastic. Parking: we had a VW Golf, perfect size. Be warned, bigger vehicles will struggle getting through the narrow drive to the car park. Spaces are very limited and can’t be reserved. By midday on a Saturday, the car park was already more than half full. B&B booking with a 2 course dinner added. Be warned, we were presented with a different menu than the one online. The steak, duck and lamb meals were all removed..the ones we wanted. This was not explained or indicated at time of booking and not explained when we mentioned it. We only know because the people sat at an adjacent table who arrived after us were able to order those meals. Bit naughty to do that without explanation. Food: restaurant filled up nicely, everyone seemed happy with their meals. Food quality was good although homemade pork and cider pie contained more cider than pork. Had fish starter and salmon for breakfast…far too salty. Shocked the kitchen added any salt at all. Ruined those dishes. This is why the rating is marked at average.

The worst hotel room we have ever stayed in and for a price of £190. Firstly the staff were all very nice, but.... We arrived at around 3.30pm on a Saturday for one night. We were told on arrival that we could only have breakfast at 7 to 7.30 Sunday morning or after 10am because the big group had fully booked all other times. Brcause we said we couldn't do those times the duty manager did offer us a saussge or bacon sandwich delivered to our room, which we had. Our room was room 8. Room 8 was up two flights of stairs, it was like a crows nest with windows on three walls, there was a queen bed, in front of the bed was a lovely bath tub, which looked great but was totally inpractical as there was no other shower, just ensuite toilet and wash basin. There was a very narrow bench seat running under the main window, no other seating, not one chair or desk. When night fell the room was cold with so many windows. The bed was far too firm and I woke with a terrible back the next morning, my wife a day after now having back pains. On checking out at 9am the big group were boarding their coach and the breakfast restaurant had two tables in use the rest was empty. I think the charge over twenty quid for breakfast, I hope somebody had a good fill on ours! We were visiting my mother who lives in a retirement home nearby, our daughter and her partner stayed down the road for half the price and had an excellent room plus a nice breakfast. We will never stay there again, awful place!

A very homely and comfortable hotel. The central location is perfect for access to the shops, restaurants Cathedral and Bishops Palace. The terrace across the road was perfect for afternoon and evening drinks. There is limited parking access, which is explained when booking. We ended up parking in one of the public car parks about 400m away, paying about £10 per day. The staff are exceptional, with a particular shout out to Cathii, Elaine and David in the breakfast area. The breakfast choices are comprehensive and well presented. Our double room was very clean and well appointed.

Overall, this hotel is lovely and in a great location near the cathedral. The room was clean, albeit a little tired, and the facilities were good with kettle, coffee machine, and iron and ironing board. Four of us dined in the restaurant that evening with the meals being good, accept the burger which I can only say was incinerated and the wait for our food was unacceptable at well over an hour although our waiter did keep apologising. We were told that there would be roadworks on the Sunday and we were advised to move our cars, so I moved my car at 07:30 as these works were meant to start at 08:00. After parking Mr car at Waitrose at a cost of £6.50 we noticed a sign at the end of the road say the works would start on the 30th May, 3 days later. The hotel was good but certain things could be improved.

Hotel with long history. Pleasantly quirky in parts. Service excellent and room great, albeit bathroom up a flight of stairs. Well organised self-service breakfast with options for ordered items. Excellent view of the cathedral from the massive Cathedral View room.

We enjoyed our one night stay here. The staff were helpful and welcoming. The meals were of good quality and Barbara, our waitress, was brilliant. Just one star off for a few minor concerns. Our classic room was clean and comfy but badly needed a refurb and two lights were not working. We had to wait quite a while for our evening meal, as a party of sixteen arrived later, but the staff apologised profusely. All in all, a good central place to stay.

I'm unsure how this hotel has managed to get to a 4 star rating. I don't know how to describe my experience at the swan as it was a mixture of very good yet very bad! The good.. the breakfast and bar service was great. There is a gorgeous outside area opposite the front where you can sit and take in the view of the breathtaking cathedral. The average... the fixtures, fittings and fabrics of this hotel are gorgeous... but so poorly maintained. Attention to detail on cleanliness is missing. Dust accumulated in places that they can't be bothered to clean. Our room quite frankly was appalling. I appreciate it's an older style building, the wonky floors, rattly windows and ill fitting doors you can't do much about, but the standard the room is maintained you can. (See images) With the restaurant slap bang to the reception, unfortunately the first smell you get as you enter the hotel is whatever people are eating at that time of day, not a lovely aromatic perfume! Mixed feelings about the swan, it could be SO much better.

Fabulous hotel with a great location. Staff were all helpful, friendly and knowledgeable of the area. Food was amazing and would highly recommend a stay here. Room was clean, spacious and had a coffee machine as well as kettle and instant coffee.

I would recommend this hotel to everyone. Beautiful hotel, very clean, Staff very friendly and helpful. From Gordon the manager so helpful when I checked in, Louis the assistant manager very friendly and helpful , Calum on cocktails and the rest of the staff you can't go wrong. Mandy Shaw.