This is the worst onsen hotel stay I have ever experienced in Japan. The hotel room was randomly assigned by the hotel, and we were given a room infested with mosquitoes and flies. I have caught seven mosquitoes during the stay (please see the included photo with mosquito stains which are caught using the information sheet provided by the hotel). I am not sure if this is related to the wrong practice of a previous guest by opening the window, or due to improper management by staff by airing the room by opening the windows due to cigarette smell (there is mild cigarette smell when checking in the room and all guests are non-smokers in the current stay). There is a card in the room saying that the hotel is located in a natural environment and it reminds guests to keep windows closed and it is expected that there will be bugs, however the room is not acceptable with so many insects and there are many other onsen hotels close to the natural environment which do not have the same problem. Placing a card in the room is ridiculous and doesn’t improve the room experience . We asked the receptionist in person if there is a potential room change, however we were declined of room change, just being given a simple word “Sorry” in English and we were given an electronic insect repellent machine and insect killer spray. To our understanding that night the hotel is not full and we doubt the reason for rejection of room change. No compensation was offered by the hotel. Although the room has a panoramic ocean view, the view actually partially overlooks another hotel which has closed down for more than 10 years which feels creepy when looking out at night. Given the price I have paid for the hotel stay, the service and facilities are totally not worth the price. Please do not be fooled by the marketing photos posted on this website as well as the official website, the actual facilities are really outdated and not that well maintained. Mosquito nets needs to be installed in this facility. I do not recommend anyone choosing this hotel.
แปล
6/8
ผู้เข้าพัก
ห้องไม่ระบุประเภท (ที่พักจะจัดให้เมื่อเช็คอิน)
เข้าพักเมื่อ มี.ค. 2026
คู่รัก
1 รีวิว
10/10
เลิศมาก
โพสต์เมื่อ 7 เม.ย. 2026
A charming, traditional hotel where the genuine warmth of the staff makes every penny worth it.