Outstanding service! We booked this hotel to celebrate my father’s 60th birthday on a family trip. We live in Vancouver, and it had been 20 years since we last visited the Okanagan area. We were initially booked into the standard two queen bedroom (the hotel was almost fully booked), but upon checkin the receptionist Mayas took notice of the occasion, and offered a complimentary upgrade to a lake view room, which was absolutely gorgeous — it truly made our stay special! Kudos for the attention to detail :)