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คำตอบจากที่พัก: Dear Ariela,Thank you very much for your kind review and for sharing your feedback.We are delighted to hear that you enjoyed your stay and appreciated both our hotel and the service provided by our team.We also appreciate your comment regarding the room layout. Our open bathroom concept is part of the modern design of many of our rooms, but we understand that personal preferences can vary and that some guests prefer a more separated layout.Thank you again for your valuable feedback. We are happy that you had such a positive overall experience and hope to welcome you back to Vienna again soon.Warm regards,Michael MöckelFront Office Manager

คำตอบจากที่พัก: Dear Guest,Thank you for your wonderful review and for sharing your experience with us.We are delighted to hear that you enjoyed your stay, our location, and the service provided by our team. It is especially nice to know that you appreciated our vinyl record concept. Being able to borrow records from reception and enjoy them in the room is one of the unique touches that makes a stay at Jaz in the City a little different.Thank you again for your kind words. We hope to welcome you back to Vienna soon for another great stay.Best regards,Michael MöckelFront Office Manager

คำตอบจากที่พัก: Dear Guest,Thank you very much for your fantastic review and for sharing your experience with us.We are thrilled to hear that you enjoyed the unique atmosphere of our hotel, from the interior design and room concept to the vinyl record experience. It is wonderful to know that the Bassline Courtyard Terrace Room, the record player, and the rooftop bar all contributed to making your stay memorable.We are especially delighted by your kind words about our location and the surrounding neighborhood. Being close to shops, bakeries, restaurants, attractions, and public transport is something many of our guests appreciate.Your comment that we are your favourite hotel ever truly means a lot to the entire team and is a great motivation for us.We sincerely hope to welcome you back to Jaz in the City Vienna very soon.Warm regards,Michael MöckelFront Office Manager

คำตอบจากที่พัก: Dear Guest,Thank you for taking the time to share your feedback.We are sorry that your experience did not meet your expectations. Regarding the room assignment, several alternative rooms were offered during your stay. However, these options were declined, which we of course respected.We are also unable to confirm the price comparison mentioned in your review, as room rates can vary significantly depending on booking conditions, travel dates, availability, and booking channels.Concerning the conversation you referred to involving your friend, we would like to note that, based on your review, you were not personally present during that exchange. Therefore, it is difficult to assess the situation based on second hand information. We would also like to clarify that there was no argument initiated by our team. On the contrary, our reception staff were subjected to a loud and disrespectful interaction, while always striving to remain professional throughout the situation.Furthermore, we strongly reject any suggestion that guests are treated differently based on their nationality or background. Respect, inclusion, and hospitality are values that we uphold for every guest without exception.We regret that we were unable to meet your expectations and thank you for sharing your perspective.Kind regards,Michael MöckelFront Office Manager

คำตอบจากที่พัก: Dear Guest,Thank you very much for your excellent review.We are delighted to hear that you enjoyed your stay with us and that our team was able to assist you with the TV issue. It is great to know that the solution offered, including the possibility of changing rooms, helped demonstrate our commitment to guest comfort and service.We truly appreciate your kind feedback and hope to welcome you back to Jaz in the City Vienna again soon.Kind regards,Michael MöckelFront Office Manager

คำตอบจากที่พัก: Dear Guest,Thank you very much for your fantastic review and for taking the time to share your experience with us.We are delighted to hear that you had such a wonderful stay at Jaz in the City Vienna and that you would recommend our hotel to other travelers. Your compliments about our friendly team, facilities, and sauna area are truly appreciated.It is especially great to know that you enjoyed one of our signature Jaz experiences: the vinyl record player in the room. We are sorry that it was not working initially, but we are pleased that our team could resolve the issue quickly and ensure you could enjoy the full experience. We are also happy that you enjoyed your visit to our rooftop bar afterwards.Thank you once again for your kind words and your perfect ratings across all categories. We hope to welcome you back to Vienna very soon for another memorable stay.Warm regards,Michael MöckelFront Office Manager

คำตอบจากที่พัก: Dear Guest, thank you very much for your wonderful review and for sharing your impressions with us.We are happy to hear that you enjoyed Vienna’s musical atmosphere and appreciated our convenient location. It is especially nice to know that the vinyl record concept made your stay more memorable and that you enjoyed selecting and listening to music in your room.Your kind feedback means a lot to us, and we hope to welcome you back again soon for another enjoyable stay.Kind RegardsMichaelFront Office Manager

คำตอบจากที่พัก: Dear Guest, thank you very much for your amazing review and for sharing such positive impressions of your stay.We are delighted to hear that you enjoyed the stylish design of the hotel, our central location, and the quality of the breakfast. It is also wonderful to know that our gym and sauna facilities added to your experience.Your kind words and intention to return are a great compliment to our entire team. We truly appreciate your feedback and look forward to welcoming you back again very soon.Kind RegardsMichaelFront Office Manager

คำตอบจากที่พัก: Dear Guest,thank you for taking the time to share your feedback.We are sorry to hear that your stay did not meet your expectations, particularly regarding cleanliness, service, and the room layout. Please allow us to clarify that our room concept, including the open bathroom design with central drainage, is part of the overall design and is usually clearly visible in our room descriptions and photos. We understand, however, that this may not suit every guest’s preference, especially when sharing the room.Regarding housekeeping, we follow a sustainability focused concept where rooms are cleaned every two days by default. At the same time, additional cleaning, fresh towels, or waste removal are always available upon request at any time, and our team is happy to assist immediately whenever needed.We regret that you experienced shortcomings in service and comfort, as this is not the standard we aim to provide. Your comments have been shared with the relevant teams so we can continue to improve.We appreciate your honest feedback and hope you might give us another opportunity to provide you with a better experience in the future.Kind regards, Michael Möckel Front Office Manager

คำตอบจากที่พัก: Dear guest, thank you very much for taking the time to share such a detailed and balanced review of your stay.We are pleased to hear that you enjoyed our central location, the music-themed concept, and the experience of borrowing vinyl records at reception. It’s also great to know that you appreciated the variety at breakfast, the gym facilities, and the friendliness and helpfulness of our team.At the same time, we take your comments regarding cleanliness and sauna organization very seriously. Points such as dust in the room and the availability of towels and glasses in the wellness area are not in line with our usual standards. Your feedback has been shared with our housekeeping and spa teams to ensure these issues are addressed and improved promptly.We also appreciate your note regarding the compact room size and limited in-room amenities, as well as your positive mention of the convenient contact via WhatsApp and the additional items available at reception.Thank you again for your constructive feedback — it helps us improve continuously. We hope to welcome you back in the future for an even more consistent experience.Kind RegardsMichaelFront Office Manager