รีวิว Best Western Plus Carlton Plaza Hotel

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The best place to stay in Victoria. Clean, very accommodating and friendly staff. Distance-wise, it's close to the beautiful attractions and destinations. Just a walking distance if you love walking. Would definitely recommend.

Really nice hotel. Very nice staff. Very clean and amazing location! They can help you with taxi booking and have a lot of amenities.

I would like to share my experience at this hotel are clean, we manged to get free upgrade to suite. The location is very convenient for accessing various tourist attractions. Directly across the street, you'll find ramen, Subway, Burger King, and several other dining options. It's just a 5-minute walk to Government Street and a shopping mall. The hotel offers a complimentary premium coffee and hot chocolate maker for guests. Although breakfast is not included, you can enjoy delicious meals at The Ruby, a well-rated restaurant conveniently situated next to the lobby. If you plan to cook, the nearest grocery Supermart, located 1.2 km away. The Prime of Whale booking site is just a 10-minute walk from the hotel. From Hotel to Swartz bay ferries terminal bus ride is 1hr, avoid 430pm to 6pm may takes up to 90mins to reach. The butchart garden is about 45mins bus ride from our hotel bus stop 180m away from our hotel. The Fisherman’s Wharf Marina is approximately a 20-minute walk away, allowing you to take plenty of photos along the way.

The reception staffs were really nice. The room was clean and fine overall

5-Star Review for Best Western Plus Carlton Plaza Hotel, Victoria, BC My stay at the Best Western Plus Carlton Plaza Hotel in downtown Victoria was nothing short of exceptional, especially thanks to the front desk team's kindness in upgrading me to a suite. The suite was fantastic—extremely spacious at around 400-600 sq ft, with a full kitchen including fridge, stove, microwave, and dining area, plus a cozy sitting space and pull-out sofa that made it feel like home. Cleanliness stood out, with spotless rooms, fresh linens, and well-maintained facilities throughout this heritage property renovated in 2019. The location is unbeatable, steps from Government Street, Fan Tan Alley, and the Inner Harbour, perfect for exploring Victoria's attractions on foot. Service was top-notch: friendly, accommodating staff handled everything efficiently, from check-in to daily check-ins, echoing countless glowing guest reviews. Amenities like free WiFi, fitness center, air conditioning, and 24-hour front desk added to the comfort. I can't recommend this hotel enough—it's a gem for any Victoria visit!

Overall good. Clean with elevator. Location is fine but the area is not appear to be as safe in the evening. The is typical downtown area I believe in BC. I would like to have microwave which would be better.

Customer service is very good. Thank you for resolving my problem effectively.

Hotel is big and location is good. Love the huge beds and room.

The bed is comfortable, the room is clean, and the staff are very nice. The location is central and convenient. However, there appears to be a nightclub on one side of the building, and I could hear faint bass continuing until around 2 a.m. Overall, I’m happy with the stay.

Very clean and comfortable stay. You’re in the centre and everything is walkable. Perfect location 👍👍

Amazing hotel for this price. We were pleasantly surprised

The staff was very helpful.  The location was ideally located for the harbor and accessing restaurants