โรงแรม ฮอลิเดย์ อินน์ วิคส์เบิร์ก บาย IHG

There were big cockroaches in my room. When I went to tell the stamp Cheryl, she beloved at me too, another guest by stating they won’t harm you. She laughed with the other guests and did not take my concern. Well, it was very dismissive when I asked for the manager, she showed me where to get the card instead of getting it for me then pulled on her name tag and say her name was Cheryl The second room she put me in the TV did not work and she had no concern but I stayed there until I got the service. I deserve by the way, which I never received. She did put me into another room at the end of the hall. I was finally in place by midnight to go to sleep, knowing I was leaving in the morning, headed back to Florida. She was very nonchalant and did not take my concern. Seriously, I have a phobia when it comes to bugs, but her position is they’re not gonna get me that they are just water bugs. As often as myself and my family stays there, I am very upset with the service I receive. The dismissiveness let me see that Cheryl didn’t care and to have a conversation with another guest about the bugs in my presence is highly unprofessional. I have never had a problem at the hotel even when I slipped in the shower because the slip mat was not there. I chose not to make a claim or note on the hotel and told the staff who was very friendly that I was OK. to have this relationship with the Hotel and then get treated like this is unacceptable. I will be back the week of Thanksgiving and hop

The king room was spacious though the bathroom was a tad on the small side for someone who is 6’2. Otherwise it was a great room.

Hotel was wonderful and the staff was amazing however the only problem I had was the air conditioning filter needs replaced bc it had the room with a mildew smell

We paid 189 dollars for a room and it's pretty crappy that we had to pay for breakfast , should of been included with our stay

Our stay was okay. Our room key didn’t work. Went to service desk multiple times to get it reactivated every time we entered the room. The air conditioner was soooo loud I couldn’t sleep. The beds were comfortable. The staff were friendly and very nice.

This property seemed old and not very well kept. It teally needs some updating. The beds and linens were clean but the carpets felt gross and dirty.