I hate leaving bad reviews; travelling here from the US was a long and exhausting process. I arrived at 07:30, way ahead of check in, and didn't expect a room, but maybe a place where I could sit and have coffee. Gentlemen at the desk said coffee was part of breakfast buffet, that I needed to wait until I was checked in for the next day. Really? I couldn't have coffee even though I was booked here two nights? Wow. I got checked in at 1, which was fine, but the room was uncomfortably warm. I found the thermostat and turned the heat to cool. Tried to nap (up all night traveling here), but it was too warm. And, I heard people talking like they were in my room. They were in an adjacent room - talking in normal voices - no sound barrier at all! I set the air to the coldest setting and left, returned a couple of hours later and the room was hot. I called the front desk and was told no air conditioning and to open a window. Loud construction and traffic - and the neighbors talking = no sleep again. Day 2, repeat. New neighbors talking, room still hot, loud noises out the window. The hotel also offers free WiFi, but it was slow and intermittent at best. Just terrible. I thought I would give them a pass on that since we were at the ”end of the world,” but found the restaurants I ate at had good WiFi. Asides: no water or coffee available except until 10:00. The bigger issue was water, as the guides I read claimed ”tap water in Ushuaia is not potable.” I've traveled to Africa (several times), Borneo, Thailand, Norway, S Korea, Costa Rica - every place I've stayed provided water, and most had coffee or other beverages available throughout the day as complimentary. To be fair, they provided bottled water in the rooms - but in the mini bar for a price. And breakfast? The breakfast plates they provide are the size of coffee saucers! And the first thing they took away from the breakfast bar was the coffee pot!! So - not impressed. I would not stay here again.
Despite its name, this isn't what North Americans consider a hostel. All the rooms are separate, with baths n suite. Our room was spotless. the linens were high quality. The window opened onto a small rose garden. The staff were helpful. Most spoke English but welcomed Spanish -- even our Tex Mex variety. Although it is only two blocks above Ushuaia's main street and three blocks from the port, the neighborhood was quiet. The included breakfast was a rather modest continental version, but plenty to tide us over until a more substantial lunch or brunch at one of the restaurants nearby.
This hotel was excellent for a three day stay in Ushuaia! The view of the city and the channel was awesome, the room was clean and comfortable, and the restaurant was good (but so is the food in town, so recommend going into town for dinner a time or two as well). The breakfast that was included was also very good. The staff I dealt with were all very friendly and helpful as well. The hotel does offer a shuttle, but it quits running kind of early so I was glad to have a car....downtown Ushuaia is a bit far for most folks to walk, and the trip back to the hotel is all uphill. Parking is very convenient if you do have a car. There is also a nice set of hiking trails right next to the property that made for an enjoyable few hours. All told I enjoyed my stay at this hotel, and would definitely consider staying here again.
I will say that the bed I was in was very comfortable. But that was about it. We were there with a group of friends and we stayed there for three days. They say it's a three star hotel but it's below that. The rooms are very old and the walls thin. You can hear your neighbors conversations and their TV. There was an altercation with the couple next to me. They were incredibly loud and disrespectful and started a fight with one of our friends. The hotel didn't do anything about it and I had to leave for the night as I was scared to stay there. I felt unsafe. The hotel refused to refund me or make the disrupted couple leave. The food at the hotel was bad. The breakfast was boring and bland. There are no spa facilities. There are no other amenities. The views from the hotel are nice but it's far from restaurants and the city. The hotel manager didn't seem care that we brought them some major business and our tour guide was not happy with their service. We will definitely not being staying there.
WWendy SWe loved our stay here, it is a bit of a hike up hill from town, but so are most things. Our room was great, warm, and plenty of room, with an outdoor area, although at -1 we didn’t sit outside! Walls are a little thin, and our neighbours wanted to watch tv until midnight, but that isn’t the hotels fault. Breakfast was great, plenty of choice, and we loved the hot chocolate and cookies in the afternoon and evening in the restaurant, the view from there is stunning. If we ever return, would definitely stay here.
ผผู้เข้าพักThe apartment was okay. The faucets in the shower were hard to set for the right temperature with the hot water. It was too hot or too cold and if one doesn't want to be burned, one has to have a weak flow of water. If I increased the flow the water was scorching hot. The apartments was a studio with a bed, chairs, kitchen, fully loaded with dishes, silverware. The closet space was fine and over all the place was it very clean. It is good for two people. The problem was the communication regarding the check-in process. It was not at the apartments, but on the other side of the street on the rear at the Alto Andino Hotel and to get there one has to walk about 200 feet to the corner, make a left for a 300 feet walk up a steep hill, then make another left for an additional walk of 250 feet. The walk is not a problem, but not with a 50lb duffel bag and a 19lb carry-on. If I had been told about this, I would have asked the Uber driver to take me to the Alto Andino Hotel for check-in and I would have asked the driver to wait for me to take me to the Vela apartments. Instead the Uber driver dropped me at the La Vela apts. and I was outside the apartments with my luggage, knocking at the door waiting and hoping for someone to open the door. I tried to call the number of the La Vela apts. listed on the email reservation, but I got a message from the cell service stating the number was a not working number. After about a half hour waiting, a guest of the apartments that was returning from breakfast told me about the ckeck-in issue, he also stated that he had the same problem. When I complained to the receptionist of the Alto Andino hotel, a guy, he just didn't say anything at all, he didn't even say the reason the phone didn't work. To enter the apartments, one has to key in a code. The next day management changed the code and I was not informed, so I couldn't get in the building. I tried to call the La Vela apts. at the number listed on the paper work I got at the time of check-in the day before, but no one answered the phone!!! I had to walk to the Alto Andino Hotel, I complained to the same guy that checked me in the day before, he just gave me the new combination and said that he was busy checking-in other guests, so he couldn't answer the phone. If one wants to have breakfast, one has to pay an additional $10, and it's at the Alto Andino Hotel. The breakfast was okay. The only problem was that both the coffee and the hot water for the tea were cold.
Muy buena hostería. Muy Bien calefaccionada. Cómodo baño. Excelente vista a la montaña. El personal muy amable, tuve la mala suerte de romperme un brazo con el hielo y tuve que quedarme en el hotel y me sentí en mi casa. Volveré seguramente cuando me reponga de mi lesión.
Really happy with my choice. bedrooms very basic but clean and everything works. but the house is lovely with lots of guest areas to sit and enjoy. sunny balcony. really confortable place and Anna and family are great hosts. she had lots of useful local suggestions. i was meeting friends who were staying in hotels and they paid double the price and had various complaints. i would definitely stay here again. Breakfast is minimal but adequate. a 10 minute walk to the waterfront and a bit longer to get back as it’s uphill.
Stayed here for 4 nights. When we arrived we decided to run a bath. Unfortunately the drain in the bathroom flooded the apartment, but were moved to another one floor above and thankfully had no issues at all. The apartments are modern and well equipped. We had a balcony with a beautiful view.