โรงแรมใน อูลานบาตอร์ Best Western Premier

This hotel does not meet the standards of other Kempinskis. My family and I travel a lot, like A LOT, and we've been to many Kempinski hotels. The problems started with our booking, which we made directly through the hotels' website (not a 3rd party). The booking states a 12:00 check in, but the hotel told us this was a mistake and their check in time is 2:00 pm. They allowed us to check in at noon without a fee, but it took series of emails in advance. We also booked the breakfast meal package through the website. On our first morning in the breakfast lounge, we were told we didn't get breakfast because we didn't have the meal package. Once again, I had to pull out my reservation receipt and prove (in front of other guests) that we had paid for the breakfast. They of course accepted the receipt and realized they made an error, but it was another hassle we shouldn't have had to deal with. The day before our departure, we requested the hotel have a cab ready for us to catch our early flight (we needed to leave the hotel around 3:30 am). The young man behind the desk indicated he would do so and that we could expect a 100,000 tugrik (about 29.00 USD) flat rate for the taxi ride (this is also what we paid to get to the hotel). After spending the day on the town, buying souvenirs, and spending our local currency (but saving taxi money), we returned to the hotel. I double checked with a different guy at the desk that we would have a taxi waiting for us. Afterall, as the evening Front Desk Receptionist, it would be his job to call the taxi company. It was good I double checked, because the other guy hadn't taken action and hadn't passed along the request. Moreover, when the taxi arrived in the wee hours of the morning, we were told by the Front Desk Receptionist that it was actually a 200,000 tugrik charge (double!). We were also told the first ”receptionist” we had spoken to earlier in the day was actually a Bell Hop and we were informed that he wasn't even supposed to be working behind the counter. As a result, we had no choice but to withdraw additional local currency (taxi couldn't take a card) from the hotel Front Desk (for a nice fee) in order to pay the taxi. What's particularly irksome is that we had plenty of cash which we would have saved if we had simply been told the correct amount. There were other issues, but this review is already lengthy... Overall, we had a less than stellar experience at this Kempinski. If you're going to Ulaanbaatar, I'd recommend you stay elsewhere. If we ever go back we'll probably stay at the Shangri-la. It's closer to the airport as well as the heart of the city.

สถานที่ที่ดีและบรรยากาศที่ดี สัมผัสบรรยากาศที่แท้จริงด้วยอาหารที่ยอดเยี่ยมและประสบการณ์การช็อปปิ้งที่ยอดเยี่ยม สามารถเยี่ยมชมกับเพื่อนและครอบครัวตั้งอยู่ในใจกลางเมืองและสามารถเข้าถึงได้โดยไม่ต้องรีบร้อน

อยู่ในทําเลที่ดีและโดยรวมแล้วมันเป็นไปตามความคาดหวังของฉันเกี่ยวกับโรงแรมระดับ 5 ดาวควรเป็นอย่างไร ห้องมีขนาดใหญ่พอและมีวิวที่ดี สุดท้ายมีตัวเลือกมากมายสําหรับอาหารเช้า แน่นอน เป็นโรงแรมที่ฉันจะพักทุกครั้งที่วางแผนจะไปมองโกเลียอีกครั้ง

I stayed in this hotel for 2 nights, checking in late on the first night and leaving very early in the morning off the second night. The room was very clean, spacious and comfortable with decent wifi. The staff were excellent - helpful and thoughtful. I would have no hesitation in recommending this hotel. If i am lucky enough to get back to Ulaanbaatar I will stay there again. There was one person in particular - the lady that worked the front desk on the night of Mar 7th into early morning Mar 8th (I didn't get her name unfortunately) - that stood out. She was an outstanding member of your staff and a wonderful ambassador for Ramada Hotels. Keep up the great work!

I have traveled to many places far and wide, and NEVER expected to have one of the finest hotels I have every stayed in be in Mongolia! As part of my Mongolian Luxury Tours, I had THREE opportuinities to stay at the Blue Sky (arrival, return from Gobi desert, return from Western Mongolia) and each time was superb. The hotel is beautiful, and the rooms, service, and friendliness made each stay very wonderful and welcoming. You can not go wrong with this hotel. It is GREAT!!!

ห้องพักและห้องน้ํากว้างขวางและสะอาดมาก โดยเฉพาะหน้าต่างหน้าห้องไม่ทําให้ห้องหงุดหงิดเพราะเปิดอยู่ อาหารเช้าเหมาะสําหรับการกิน เป็นการดีที่สุดที่จะไม่คาดหวังมากเพราะมันถูกเตรียมไว้ แต่มีกิมจิ ผัก และผลไม้บางชนิด มีร้านสะดวกซื้ออยู่ที่ชั้น 1 ซึ่งเหมาะสําหรับการซื้อของง่ายๆ หรืออาหาร

Per me va benissimo negli standard hotel europei a costo accettabile...purtroppo è non condizionatonovvero usano dei condizionatori mobili e quindi in piena estate può essere un problema. Per il resto molto decoroso, luminoso, non puzza, moquette scura che sembra pukita. La colazione è modesta ma dovunque a meno di spendere moltissimo di più. Personale e direttore gentile. Caffetteria non gestito dall'hotel a piano terra molto carina e posto di incontro per giovani e piccole riunioni di lavoro

I stayed there over 7 nights. On the first day I arrived at 12 noon and the check-in time was 2.00 pm. After a 13 hour flight and car ride from the airport to the hotel I just wanted to get into the room and have a hot shower. Usually in all other cities and hotels in Asia, they would have allowed me to check in earlier if they had a room. In this case, they had a room but wanted to charge me the rate of 30% for that two hour stay. I paid for it as I was in no mood to argue over it and as my Mongolian business partners were with me and I did not want to cause a scene. The hotel toilet had a smell from the drainage pipe and they could not clear the smell even after I had complained. The service staff was generally pleasant although some of the restaurant staff need some further training. At the Chinese restaurant when I asked one of the waiter to change to a private room after being seated at the normal dining hall which was noisy, the waiter replied that he was busy. And asked me to go to the reception. Perhaps they are still a bit rough at the edges. Also, the 24 hour room service does not exist as is promoted in their brochure in the room. I had to go to the front desk and then I was directed to go to the coffee house to make my order. I asked why nobody picked up the 24 hour room service line and the front desk asked me what number I dialed. I replied 3222 as was in the brochure in the room and he told me it was 3150. I told him its 3222 as per the room brochure but he insisted it was 3150. I went back to my room to double check after placing the order at the coffee house and it was 3222 in the brochure. So either they have a wrong print or they have not updated with a new number. I was seated in the cafe many times and I noticed a gentleman who would go up to sign for a coffee at the cafe. I assumed he must be a senior staff of the hotel. If he was indeed a senior staff I thought he would be friendly enough to smile to the guests at the cafe and assume some if not all the guests are also guests of the hotel.

ทําเลที่ตั้งดี แต่ตัวโรงแรมเองต้องการการอัพเกรดและการซ่อมแซม: ห้องน้ําเก่าได้รับการซ่อมแซมไม่ดี นี่คือโรงแรมเก่าจากสมัยโซเวียตซึ่งทําให้น่าสนใจ อาหารเช้าก็โอเค ในห้องเครื่องทําความร้อนไม่สามารถปิดได้ดังนั้นคุณต้องเปิดหน้าต่างซึ่งอาจทําให้มีเสียงดัง ห้องสแตนดาร์ดมีขนาดที่ดีและห้องดีลักซ์มีขนาดใหญ่ เมื่อเราตรวจสอบห้องน้ําห้องน้ํายังคงเต็มไปด้วย sh*t