Hotel room was clean and spacious! Was in a great location where there were a lot of restaurants and stores. Was near most of the major tourist landmarks that I wanted to visit! I liked how this location was near a lot of bus lines where I was able to take the bus to all these planned landmarks of mine. The receptionist women looks better looking in person than in her photos.
The hotel facilities are generally run down. It seems like the whole place could use a deep clean & repair of the basic amenities (light switches/outlets/furniture.) Information at the front desk (via translator) was not forthcoming. Sunflower seed shells everywhere.
The location is far from the Center (but there are some nice authentic food places nearby), the shower water drained very slowly and I got bed bug bites during my stay.
We stayed for only one night but the impression was good from the moment we entered the hotel. We arrived after 8pm from Korla tired and hungry. But the hotel staff was very friendly and we were given a jovial welcome which immediately alleviated our tireness. The check-in was fast and smooth as the hotel is experienced in handling foreigner guests. The room was spacious, the sheets & pillows were clean (no foul smell). There were lots of restaurants and minimarts nearby but if you want early breakfast, there is only one eatery that opens at 7am while the rest open at 10am.
We would like to thank the security uncle for helping us to carry our luggage up the flight of stairs to our room (the hotel has no lift). He even praised us for speaking better Mandarin than him (from the look of him, I think he is a Uyghur). Thank you uncle, we will always remember you.
The staff was incredibly kind, helpful, and attentive. They went above and beyond to assist me and I am so grateful for their exceptional service. I highly recommend this hotel, for international travelers as well. Thank you so much again !