Pacha Tulum

Very old rooms and terrible mattress

As for the staff, they are very attentive and friendly. The only drawback I would say is that they didn't run out of water when we were bathing and there was no hot water (maybe we had to go and tell them to turn on the tap). In general it is a good hotel.

Just returned from a lovely weekend at Pacha Tulum. I want to express my joy and satisfaction for this unforgettable experience. From the moment I arrived, I felt a welcoming and refined a**osphere that made my stay truly unique. For the price we paid it's really a fantastic thing. The hotel garden is a real gem. Surrounded by an explosion of colors and scents, the garden offers a quiet and serene space, perfect for relaxing and regenerating. At times you could hear some noises from the street. The care with which it is maintained is evident even if it is not a new structure. The bed was very comfortable and the room was very clean. The hotel staff deserves praise. Always smiling, attentive to every detail and ready to go beyond expectations to ensure impeccable service. The courtesy and professionalism of the staff contributed significantly to making my stay memorable. They were able to create a warm and familiar a**osphere that made me feel truly at home. The intimate a**osphere of the hotel, reminiscent of a boutique hotel, is another strong point. The small size contributes to a more personal and authentic experience. I appreciated the care that went into every detail, the delicate lighting that left you deeply relaxed. This made my stay very comfortable. Thanks to all the staff

This is the third time I have come here when I visit Tulum. The people who work here are always fantastic and the hotel is very nice. We have tried several types of rooms here and the facilities and services are impeccable. I increasingly appreciate the well-kept tropical garden inside. Everything was very comfortable!