โรงแรมใกล้ Cenote Los monosในตูลุม

I usually don’t leave reviews, but after this wild experience, I had no choice. I was absolutely disgusted by the treatment I received at this hotel. I booked the hotel for a women’s retreat and interacted with 3 different people over the course of my time at the hotel. The first person checked us in and I informed him that Oke of the participants had COVID and wouldn’t be attending and the other person would be staying with me to nanny for my child. He said okay he would let the manager know and they would remove it from the bill. He took a deposit for the 5 rooms ($50 per day). He told us breakfast was served at the sister hotel, Zenses and we should eat there after yoga in the morning. He also informed us that while the website says bikes are complimentary, they don’t offer bikes and the beach is actually an hour away, not 30 minutes! What the hell? The next day, another woman asked for the remaining balance on the room. I asked if that was customary because I am used to paying that upon departure and she said yes, so I paid the balance. The day before our departure, I interacted with a 3rd woman who was very rude, impatient and said she was charged two rooms that weren’t even in my party for breakfast. I told her breakfast was included. I asked for her name. She refused to give it to me so I sent a screenshot of her to the manager and he failed to respond. She called the manger and both of them very rudely said breakfast was not included and told me they would be charging me for the room my nanny didn’t use and for breakfast, even though it was included. I requested a print out of my payment. They couldn’t provide it for a while and finally provided a document that was inaccurate I challenged them and questioned them over and over and they failed to address the issue or provide any type of resolve. I also advocated for bikes and when we took them out, the pedal fell off and we had to rely on the help of strangers to get us back because no one at the hotel was willing to come get us or support the issue. In addition, our rooms were not cleaned daily, despite the multiple requests. I had to come and get tissue, washcloths and empty the trash. Absolutely terrible service! I have been going back and forth with the “owner” for a while and he has ceased responding because there is 0 accountability. There’s also construction across the street constantly and wild dogs running around, it’s just not worth it. DO YOURSELF A FAVOR AND AVOID THIS PLACE AT ALL COSTS!!!! IT’S NOT WORTH THE HEADACHE!!

สถานที่ที่ดีและทําเลที่ตั้งที่ดี อยู่บนถนนสู่ชายหาด แต่ใกล้กับใจกลางเมืองมาก พนักงานให้ความช่วยเหลือสุภาพและเป็นมืออาชีพมาก ห้องพักมีขนาดใหญ่และสะอาด เราพักสองคืนและตัดสินใจที่จะขยายเวลาอีกคืน ร้านอาหารในโรงแรมมีอาหารที่ยอดเยี่ยม เราสั่ง Ceviche ทุกที่ที่เราไปในการเดินทางสามสัปดาห์ในเม็กซิโกซึ่งเป็น 3 อันดับแรก คุ้มค่าทุกเพนนี แครอลเซิร์ฟเวอร์ของเราในร้านอาหารนั้นยอดเยี่ยมมาก พลังงานดีมากและระมัดระวังสุด ๆ เราให้คะแนนสถานที่นี้สูงมาก 👌🏻

Beautiful boutique hotel with a kind team of workers! It feels like a little hidden gem tucked away off the beaten path. This hotel was my favorite part of my trip! Nicole at the front desk was very welcoming! The size of their suites is very generous and it's nice to have the space to spread out and relax. I loved having a full-sized kitchen area and they provide you with utensils, cookware, dishes, and everything you need to feel at home. The bed was on the firm side but very comfortable and it was nice to have separate air conditioning units in the bedroom and living room. I was pleasantly surprised to learn that my breakfast was included each morning because I booked directly on their website. At the time I'm writing this taxis into centro town were around $200 - $300 pesos from this area and a taxi into the hotel zone ran around $40 - $50 US. I would absolutely come back!

โรงแรมมีสไตล์มากห้องพักกว้างขวางและมีอุปกรณ์ครบครัน เรามีช่วงเวลาที่ดี พนักงานน่ารักอบอุ่นและยินดีต้อนรับ พวกเขาพยายามอย่างดีที่สุดเพื่อช่วยคุณจองการเดินทางและแท็กซี่ อาหารเช้าอร่อย

I had a lovely stay at Siwa hotel and enjoyed the spa facilities while I was there. While at the hotel I had a massage of 60 minutes that included a relaxing circuit with sauna, steam and jacuzzi which was super relaxing. The treatments were done by Montserrati which was super attentive and helpful while I was at the spa.