โรงแรมใกล้ Cenote Escondido (Mayan Blue)ในตูลุม

โรงแรมมีสไตล์มากห้องพักกว้างขวางและมีอุปกรณ์ครบครัน เรามีช่วงเวลาที่ดี พนักงานน่ารักอบอุ่นและยินดีต้อนรับ พวกเขาพยายามอย่างดีที่สุดเพื่อช่วยคุณจองการเดินทางและแท็กซี่ อาหารเช้าอร่อย

We stayed 4 nights and had a great stay. The rooms and especially the pool look exactly like the pictures and are stunning. Our stay was quiet in terms of other guests as the hotel is not 100% up and running yet (no in-house restaurant and gym but were offered to use the facilities of the neighboring hotel) which we loved as we had the huge pool all to ourselves :-). You should be aware that the area around the hotel (Aldea Zama) is separated from the ”center” by an area that you should not walk through at night - so you have to rely on (expensive) cabs or a car to get around at night - not the responsibility of the hotel, but an issue of many areas in Tulum to be aware of!

โรงแรมที่สวยงามและเขียวชอุ่มในมุมตะวันออกเฉียงใต้ของ Tulum Pueblo สถานที่น่ารักและห้องพักทันสมัยมาก พนักงานระมัดระวังมาก เงียบมาก แต่ยังสะดวกมากไปยังซูเปอร์มาร์เก็ต Chedraui และร้านอาหารและบาร์ที่ดีใกล้กับ เราพักอย่างมีความสุข แต่พบความแปลกใหม่สองประการที่คุณควรทราบ การออกแบบห้องที่ทันสมัยมากมีห้องน้ําที่ไม่ได้อยู่ในห้องน้ําของตัวเองมีประตูซ่อนอยู่หลังเสาระหว่างพื้นที่ครัวและฝักบัว ขึ้นอยู่กับว่าคุณสบายแค่ไหนกับคู่หูเดินทาง / รูมเมท นี่อาจอึดอัด นอกจากนี้ยังมีการตรวจสอบห้องพักเมื่อชําระเงินเพื่อให้แน่ใจว่ารายการห้องพักทั้งหมดจะถูกบันทึกไว้ก่อนคุณจะจากไป บางทีประสบการณ์ที่ผ่านมากับแขกทําให้สิ่งนี้จําเป็น แต่มันผิดปกติและน่าเบื่อเล็กน้อย

I usually don’t leave reviews, but after this wild experience, I had no choice. I was absolutely disgusted by the treatment I received at this hotel. I booked the hotel for a women’s retreat and interacted with 3 different people over the course of my time at the hotel. The first person checked us in and I informed him that Oke of the participants had COVID and wouldn’t be attending and the other person would be staying with me to nanny for my child. He said okay he would let the manager know and they would remove it from the bill. He took a deposit for the 5 rooms ($50 per day). He told us breakfast was served at the sister hotel, Zenses and we should eat there after yoga in the morning. He also informed us that while the website says bikes are complimentary, they don’t offer bikes and the beach is actually an hour away, not 30 minutes! What the hell? The next day, another woman asked for the remaining balance on the room. I asked if that was customary because I am used to paying that upon departure and she said yes, so I paid the balance. The day before our departure, I interacted with a 3rd woman who was very rude, impatient and said she was charged two rooms that weren’t even in my party for breakfast. I told her breakfast was included. I asked for her name. She refused to give it to me so I sent a screenshot of her to the manager and he failed to respond. She called the manger and both of them very rudely said breakfast was not included and told me they would be charging me for the room my nanny didn’t use and for breakfast, even though it was included. I requested a print out of my payment. They couldn’t provide it for a while and finally provided a document that was inaccurate I challenged them and questioned them over and over and they failed to address the issue or provide any type of resolve. I also advocated for bikes and when we took them out, the pedal fell off and we had to rely on the help of strangers to get us back because no one at the hotel was willing to come get us or support the issue. In addition, our rooms were not cleaned daily, despite the multiple requests. I had to come and get tissue, washcloths and empty the trash. Absolutely terrible service! I have been going back and forth with the “owner” for a while and he has ceased responding because there is 0 accountability. There’s also construction across the street constantly and wild dogs running around, it’s just not worth it. DO YOURSELF A FAVOR AND AVOID THIS PLACE AT ALL COSTS!!!! IT’S NOT WORTH THE HEADACHE!!

Hotel tres bien moderne et propre! Sauf lit petit pour 2 personne et chambres très petite! Tulum restaurant très dispendieux sur le bord de la plage Recommande le secteur aldea sama a1 km de hotel motto Restaurant un peut plus raisonnable

We visited Pacha Tulum in Jan 2023 and were totally disappointed by the Hotel. The only thing good about this place is that the staff is helpful and polite. We found the hotel room over-priced for the value it provided. The room was dirty, with bed sheets having some sort of stains, the window wasn't locked leading to mosquitoes being present in the room when we checked in. The room is very small compared to how it looks in their pictures and for the price we paid. It is worth your money if and only if you get the room under $100 per night, anything more and I would recommend other hotels a short walk away from this place. It is located at a very busy intersection with no onsite parking even though the website claims it has parking. I would like to mention though that the staff member helped us park in the hotel's drive way but there is no guaranteed parking. There were also issues with the lighting and the beds as they had nails sticking out. Overall the hotel is very different from the pictures posted online and I wonder how it has 4.5 star rating on TripAdvisor!

We had a great time! Plenty of activities to do in plenty of things to see oh just a wonderful location. My only complaint is I was in Kassav four and the ice machine was never repaired the week I was there. I have to make that statement because it’s such an inconvenience to go to the other castles or qualifies so it’s all a complaint,