First, The location is fantastic. The room was large and the bed comfortable. The staff were all very nice and welcoming from the valet to front desk to wait staff and the maid. I really appreciated the added security of having m the elevator not stopping on floors 2-5 (the rooms) without using your room key. The bathroom was very nice. It had a wall mounted shower head and a hand held shower. There was a shelf for your things and a full glass door that other IHG hotels didn’t have. Also, plenty of towel bars and hooks. Yeah! The first floor restaurant is ok, not all that but decent. The roof top bar is beautiful with good views of the city. Lovely at sunset. My only real negative is the noise. The train noise is all night long. I didn’t believe trains are that long but I guess they are. If you are a light sleeper ask for a room on the other side of the hotel. Also people were letting their room doors slam very early and late.
I was in Tulsa for a week of work, which means I am away during the day, and work some hours from the room in the evening. In the past year over several visits I stayed in pretty much all Marriot hotels in downtown, so my review is written in comparison. I will start with the good things The building, a remodeled city hall from the 70's is unique and interesting. Everyone at the front desk staff were great: efficient, helpful and friendly. The room was spacious, modern, clean and everything in the room worked well (shower, A/C, wifi, TV was fine though a bit aging), nice view form the 10th floor. Personally I like the fact they always have drip coffee available at the lobby. The hotel is apparently pet friendly - so quite a few people with pets. Why it is not ideal for business travel, since the hotel was not great in the things that are most important for me when I travel for work: LOCATION: This is at the edge of downtown, probably the worst spot so almost nothing within quick walk, compared to other places - coffee shop/food places/any nice walking destination. Downtown Tulsa has some nice areas, this is not one of them. For people working remotely, there aren't any quick places to jump out to pickup coffee or get lunch or a convenience store (there is a hotel convenience store with some ok stuff). to get to the active and nice part of downtown you have to walk longer. Single perk of location is that it is next door to the Tulsa central library which is beautiful, modern, open 9-9 and is a great place to relax with a cup of coffee or even work from there (they have desks, WIFI, and even a waterfall giving a very relacing ambiance!) PARKING No free street parking (only time I was not able to park in the street in all my visits), so you have to pay for parking. The area is too sketchy to leave your car outside anyway. Access to the hotel is through a locked gate, that while protecting your car, make it more difficult to visit. BREAKFAST Breakfast is not included. As platinum status with Marriot I was eligible for ”breakfast voucher” but that was only $10, not enough for more than just a small breakfast sandwich. The selection was limited, but the food was fine. GYM gym was quite limited Other things room was a bit aging with chipped surface on the bed headboards. No Netflix with the non-smart-TV.
We stayed here for 3 nights as part of a conference being held on their at their on site conference center. The hotel grounds and common areas were in great condition. The staff was very friendly and helpful. The conference facilities were also top notch. It’s in a good area with lots of shopping and dining in the area if you have a car (most is a little far to walk). From the public facing elements, there’s not much to complain about. Until you get to your room. We had a suite for the conference and were extremely disappointed by the rooms. They are terribly in need of a refresh. The carpet was so loose that it had waves that you tripped over. It also had huge stains on it. The beds were fine but the chairs and couch in the suite were so old and dirty looking that nobody wanted to sit in them. Even the tables in the room were beaten to hell. It was a good sized pair of rooms that would have been nice if it had furniture purchased in the last decade. In the bathroom, the shower had a removable head attached to a bar you could move up and down. At its highest setting, my 5’2” wife couldn’t fit underneath it. I’m taller and had to use it exclusively in handheld mode. It was a dumb setup. The final issue that made me mad was they charged $12 for parking. They have a huge parking lot and are away from other businesses. There was no need to charge for the parking. If you want to charge for day conference attendees, fine but make it free for your guests. I would recommend looking elsewhere until they complete some upgrades.
Long story short, 1st room so disgusting to the point the GM moved us to another room apologizing. 2nd room same issues and more. Photos do not do it justice and there was way more photos then allowed to be uploaded. Tried working with GM and care because front desk just gave excuses. Things did not get better and filed complaint with care. They stated GM (who was suppose to call me) replied to them stating she offered to change us hotels and resolved our issues. She did neither of these because I would have glady stayed anywhere but there if she had. AC units and vents both rooms caked in filth. Dirt smeared on couch. Foot prints on wall and headboard. Dirt all over walls. What seemed to be tooth paste around sink and on mirror. Smoke detector half hanging off wall. Thick rope from stained comforter coming off that could have wrapped around my daughter's neck at night. There was so much more too. 2nd room AC was not working at first till maintains fixed it. Smoke detector had bag on it. AC unit squealed everytime it cut on and off entire stay. Someone's socks and dirty throw away plates in room. One night no hot water. What smelled and looked like vomit someone tried to wipe off under couch cushions. 6 floors but only 3rd floor ice machine and vending worked. All amenities pretty much but wifi where closed. Breakfast not included with room and according to front desk not served on Thursdays either. Couldn't get money back to go elsewhere due to booking 3rd party and from out of state no where else to go or I would have glady. The only good thing about the hotel is the pleasant attitude of a few of the staff. Care offered points toward another stay but I declined. I will not do business with them again.
We enjoyed our second stay at River Spirit! We stayed on a weekday so the hotel was not very busy and they let us pick which floor we wanted to be on. We got a top floor room with a great view! We ate dinner at the restaurant inside the ******, Fireside Grill. It was pretty tasty and affordable. Our server was also great! There seems to be some sort of live entertainment every evening and we enjoyed the musician playing in one of the Margaritaville areas. Just an FYI that smoking is allowed in certain areas of the ****** and it can get a little overwhelming in certain areas depending on who is sitting next to you. We already have our next stay planned!
Room 103 I read the prior reviews. Mixed opinions of course. My views: we were greeted warmly and treated with great respect. This hotel is one frontage road off an interstate road. Noisy during the day, not too bad at night. Our room faced interstate. With the ac/heater unit running, the room was very quiet except for the occasional loud vehicle. It is not dark enough for me, maybe one more layer of light blocking curtains. But still OK. Very managed. Hotel has been newly updated. The lobby was in great shape. Beautiful fish tank. The room was spotless. Sheets good, bed good and bath towels good. Basic amenities but no coffee. Fridge, microwave, coffee pot, sink and basic eating utensils. We tried here, because we can walk to our Son's home. It was worth the try and we will stay here again when the house is full of relatives.
ผผู้เข้าพักThe service here was outstanding. This place is quiet and spotless. I was so surprised because I had a bad experience before but the new manager Matthew made all the difference. You really want to give them a try if you ever stayed here before. Excellent amenities. Excellent waiting area. Rooms were spotless. Breakfast was awesome. Waffles, eggs, sausage and gravy and even cereal for the kids. There's a mall across the street and there's a couple of places eating areas very close by as well as Barnes & Noble and how could I forget there's also an indoor pool for the kids.If you traveling to Tulsa near the Woodland Hills Mall area or even if you're not please try this hotel.