did not enjoy the stay here. it's shown on Google maps as a top-rated 4-star hotel and for the price, we were expecting much more. our overall experience is best summed up by saying that the stay was similar to that of a 3-star hotel in the better end, but not worth its price. we ended up wishing we had tried clarion hotel (our alternative with the same number of stars).
firstly, the staff were not friendly or helpful at the reception. we arrived in tromso a few days before our check-in (as we were going on a cruise first), and after confirming our hotel reservation with the reception, we asked if we could leave the luggage for a few hours before our cruise started. the lady serving us just pointed to the baggage area and said it was full and did not offer to help or even suggest any alternatives. from that interaction alone, we already felt that this hotel would not live up to our expectations based on its price and Google reviews
when we finally checked in, the reception staff was once again neither friendly nor helpful, although she was more polite than our previous encounter. our room was clean, but small and we struggled to open both our luggages. the tv is old and the picture is poor with no apps such as netflix/disney+/etc., and no option to cast from our computer / mobile device.
breakfast was included and was quite decent. but otherwise, everything else was just fair despite being priced at a 4-star hotel range, and hence our impression is that this should have been given a 3-star hotel rating and price
แปล
ผู้เข้าพัก
ห้องสแตนดาร์ดแฟมิลี่
เข้าพักเมื่อ 2024 年 2 月
ครอบครัว
10 รีวิว
5.0/5
เลิศมาก
โพสต์เมื่อ 2024 年 2 月 24 日
Good location, easy to walk around. We enjoyed staying here.
แปล
Isabel Solano Jiménez
ห้องซูพีเรียร์ เตียงคิงไซส์
เข้าพักเมื่อ 2021 年 12 月
หวานกับคู่รัก
4 รีวิว
3.0/5
โพสต์เมื่อ 2021 年 12 月 12 日
We got the most premium room and the views were amazing, but to be honest, it’s not worth the money you pay and it’s clearly not a 4*. The didn’t do the room one day: ZERO CLEANING SERVICES. I had to go and complain and they told me they couldn’t do anything so they gave me two vouchers of 15€ each to have a drink at the bar ... that’s all. If cleaning it’s important for you, specially with COVID, don’t consider this hotel. Also, masks were mandatory because of the COVID outbreak in Norway at the moment, and even their staff wasn’t using them. It’s ridiculous. Zero safety measures.