Tor Park Hotel, Sure Hotel Collection by Best Western

Decent location. Spacious room with good in room facilities. Reception is open 24hours. Staff at reception were very friendly. There was a lot of noise from people running up and down the stairs and this continued till late at night. Otherwise it was an ok stay with value for money.

Hotel very tired ... reasonably clean but needs overall general attention. Better availability and access to staff. I would have expected better from a Best Western Hotel certainly in comparison with others that I have stayed in ..... similarly priced.

I have to say after reading some of the previous reviews I was pleasantly surprised by our short stay here. We hadn't planned on going anywhere this year as we're currently renovating our cottage but we all needed a break. Being extremely last minute and the fact there were six of us we didn't have many options, Tor Park had mixed reviews but we figured for the reasonable price we'd risk it. We stayed for two nights in two family rooms, on arrival our sat nav brought us directly to the hotel. Luckily we got a parking space, check in did take a little while but the gentleman dealing with us was friendly and professional. Our rooms were nothing like the photos that are being uploaded by other guests. They were clean, nothing was broken and I'd say in a fair state which is what you'd expect paying the prices they charge. Beds were fairly comfortable, we all slept well. One room was extremely hot but they provided fans. We walked into Torquay on both evenings which was a pleasant walk, if we needed somewhere to stay in Torquay again we would most definitely consider coming back.

The building is old and could use a lick of paint and some new carpets. However, the room had been fully decorated, was great value, clean and tidy with a bath tub rather than just a shower. and a heated towel rack. The TV signal was really bad, but the WiFi was good, so we were able to watch TV on our devices. There was free off road parking. More options for breakfast would be nice, but if you like a simple continental it's nice. There were lots of options to local restaurants on deliveroo, so we were able to enjoy a nice meal in the lovely alcove in the room where there was a table and 2 chairs, looking out the bay window. The staff, Hissan and his team were amazing, caring and friendly, providing ice for our cooler twice and also amending our booking to a second night stay, without making us change rooms. For an inexpensive stay, you'll have a hard time finding better.

This is a very cheap hotel and with that in mind, you expect cheap. It's like a pot noodle. Don't expect much! The staff were friendly, this is a plus and they are helpful too. The food is good value if you need to eat there, it's location is not too bad and the rooms are a good size. Rooms are noisy because it's an old building that hasn't been maintained or updated much. The floors above sound like elephants stamping if the people above move around! This is fine till they go to the loo at 5am! The main issue is deep neglect. It's filthy, surface level clean yes, and this could fool you for a one night stay but they don't do any cleaning during stays, no wipe down of surfaces, no vacume, just change bins and refill the tea. The dust, grime, and rubbish around were poor. I took a video of the grime on the bathroom doorframe but can only upload the photo of the tissue after. In a few weeks of working on it, they could transform the place, but I didn't see any real effort to clean or spruce. One outside area is an overgrown garden full of flowers left to rot and covered in trash. Under our beds was rubbish that was not ours! Carpark is full of trash too. We didn't go to the staff for these things because they were livable and not really deal breakers at £35ish a night. We had better things to do than complain whilst away. But this is a basic and cheap hotel, and if you keep that in mind, it's fine. The free parking makes it cheaper than travel lodge, but they would win over cleaning! Towels and linen are not changed even for a week stay, we read to leave towels on the floor only when they need changing and we did that, leaving them 3 times in the week when they were dirty from things. As there is no shower mat, we had to use towels for that, but only hand towels were changed once at the start despite us leaving dirty towels out to be changed like the instructions stated. The person just threw them over the shower. Our first housekeeper for the first few days was notably better than the other, I could tell the person had changed! 3 mins walk is Ginos cafe, Torquay Fryer and corner shops. Rooms: Good size. No WiFi, one key. En suit bathroom with basic facilities. TV with terrestrial channels, hairdryer, fan, 2 chairs, one wardrobe and bedside table and a desk. Lots of plugs. Bedside lamp. Nearby activities: Best fish and chips at Torquay Fryer, a little gem of a place. Safety: The area is close to the police so it's relatively safe. Many homeless are in torquay and you will walk past the if you walk to town or seafront, some approach you for cash. But it's safe if you remember to keep your stuff close to you. Walkability: 15 to 20 minuets to town ( use Google maps) 3mins to some local restaurants and shops, close to a play park and police station. Close to Torre train station. Parking free Food & drinks: Breakfast till 10am and fairly priced. Dinner served till late, good value for money. Noteworthy details: In case you wondered, the I

Stay away from this place it’s the worst hotel I’ve ever stayed at things broken smells stale breakfast the housing of homeless people it’s just not a nice place at least 4 other families left and did not stay here purely cause of the state the place was in and the guy on reception said he was in a bad mood and didn’t want to talk about anything that I had to say about the problems

Avoid at all costs. Refused to honour booking a friend had made a year ago, as their prices had increased since he’d made it. Sent him packing ant door. Absolutely vile people and behaviour. Judging by most other reviews I’ve seen since looking, he had a lucky escape. Filthy cesspit of a hotel and a total scam/rip off according to many others.

We booked the family room and it was just a nightmare. The pictures advertised on the booking websites are not as they appear. There is an overpowering damp smell throughout the hotel. The hotel room was filthy; stains on the floor and walls, bathroom was full of mould and dirt on the floor. The window didn’t lock. There are cigarette butts and rubbish all around the outside. We did not feel safe in this hotel and ended up leaving so we didn’t stay. It ruined our family holiday.

We booked the family room and it was just a nightmare. The pictures advertised on the booking websites are fake. There is an overpowering dirty damp smell throughout the hotel. The hotel room was filthy; stains on the floor and walls, bathroom was full of mould and dirt on the floor. The window didn’t lock. There are cigarette butts and rubbish all around the outside. It just felt like somebody was going to enter our room at any point and put us at harm. We did not feel safe in this hotel and ended up leaving so we didn’t stay. It ruined our family holiday.