Booked a deluxe king for 5 nights through the Hyatt website. The hotel is very large and the common areas are large, beautiful, and decorated in a very classy manner. Views are amazing from pretty much everywhere. The gym is well equipped and maintained. The swimming pool is smaller than I imagined and yes, you do need to reserve a time to use it. The hallways on the floors where the rooms are were quite dimly lit with dark wallpaper. I would say these hallways could use some updating in terms of the decor. The location of the hotel is a bit out of the way as the closest metro station (Shibuya) is a 15-20 minute walk. I usually ended up taking the bus or a cab to the station, or when it was early - walked. The shuttle wasn't all that frequent so I never took it. Check-in was very service oriented with someone leading me from the lobby to the check-in desk and giving me the low-down on the hotel. Actual check-in took took longer than I had hoped but I had just come from a 16 hour flight and really just wanted to go to sleep. As a Hyatt Explorist, I was upgraded to a larger corner room with more light. At first, they said they were willing to offer me the room at a special rate and when I said no thanks, they just upgraded me for free. I felt this was weird as you either have the availability to upgrade someone with elite status, or you don't. The room was large by Tokyo standards with lots of windows. I didn't find the decor staid as other reviewers have noted. I would say the decor is classic and refined. I've been to Tokyo several times already so I actually spent a bit of time in the room in the morning before heading out. It was a good amount of space to spread out, have some room service, and just relax. There are power plugs near the bed for those of us who like to charge their phone nearby. TV channels are limited though and there is no way to cast streaming services from your phone. The bathroom has a Dyson hair dryer which I enjoyed. Housekeeping was consistently great. The room was always clean, toiletries replenished, and requests were always delivered promptly. I had the breakfast buffet the first morning I was there and then room service every morning after as it doesn't cost any more than eating in the restaurant. The buffet was great and I would recommend trying it at least once. You get to order one main egg dish or french toast/pancakes and then there is the buffet. The spread wasn't as large as other hotels/resorts I've been to but everything there was high quality and delicious. Oftentimes, larger buffets have a mix of decent food and just edible filler stations. But everything here was really good. All of the food stations were actually very small as the kitchen kept replacing them with fresh food. Room service was always delivered quickly and set up perfectly. I ordered the Japanese breakfast one morning (it's the only breakfast available for delivery at 6am) which was tasty but kind of left me a bit hungry. All other mo
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