The staff are nice and friendly to help, and the breakfast is great for lots of choices. The room is quite small especially I got a truly small king bed room. And the facility is old and the bathroom is really needed to be renovated. There is shuttle bus to Shiganawa station so quite convenient. There is a convenient store near the hotel so can get many things you need.
แปล
ผู้เข้าพัก
เข้าพักเมื่อ ก.พ. 2026
อื่นๆ
2.0/10
โพสต์เมื่อ 4 มี.ค. 2026
I have a headache after talking to the Bonvoy Premier desk trying to book rolms for my family of 4 (2 young kids). We can't share a room which is fine. I asked for a connecting room. The rep call the local hotel and he was told there are no connecting rooms. We can only book rooms next to each other. This is insane..Who splits up a family on a vacation? I can only imagine flying all that way and then being told that we can't have rooms next to each other. Are these hotels not used to accommodating families. I have never experienced this!
แปล
ผู้เข้าพัก
เข้าพักเมื่อ ม.ค. 2026
อื่นๆ
10/10
เลิศมาก
โพสต์เมื่อ 22 ก.พ. 2026
What a beautiful hotel with a great location. Only about 30 minute train ride from the airport and right next to the train stop. We were welcomed in by Chisato M and the trip only got better from there. We had a sunrise facing room over the city that was a joy to wake up too.
แปล
Resort50874110184
เข้าพักเมื่อ ธ.ค. 2025
อื่นๆ
10/10
เลิศมาก
โพสต์เมื่อ 31 ม.ค. 2026
Super hotel. Very nice club lounge. Nice cocktails and hors d'oeuvres in the evening. Great views on higher floors. Superb breakfast buffet with international specialties. Helpful staff. Walkable from Metro and train station, but shuttle available.
แปล
ผู้เข้าพัก
เข้าพักเมื่อ ธ.ค. 2025
อื่นๆ
6.0/10
โพสต์เมื่อ 10 ม.ค. 2026
I've stayed here a few times and also visited others staying here, so I've been quite familiar with the property over the years. It's an excellent location for access to Haneda Airport and also Tokyo's Yamanote Line and the Shinkansen network. We booked a standard King and although the room was quite compact, it had everything you would expect at a Marriott hotel. The TV in particular is a large new 4K model with dedicated buttons for most streaming services and worked very well. The bathroom is somewhat dated with an integrated bathtub shower, but the shower unit is one of the easier types to operate and the hotel delivers reasonable water pressure. The executive lounge is excellent. Beautiful modern decor and the food selection during the evening cocktail period is of excellent quality and frequently re-stocked. The staff operating the lounge are extremely attentive and welcoming (and have consistently been so for years at this property). When we arrived the lounge was full, so we were advised to wait in our room, and were called when a table opened up after 30 or so minutes. As the lobby floor breakfast restaurant is usually busy (as it is an excellent offering), we opted to spend breakfast in the lounge. The selection is limited, but the quiet atmosphere and views of Tokyo Bay make it up for it. The one issue I encountered was during the check-in process. Japanese law requires that foreign visitors present their passports during check-in, but does not require ID from Japanese nationals, or foreign nationals who live in Japan. Unfortunately, the staff member who checked me in was misinformed about this, and incorrectly demanded that I produce ID even after being informed that I am a resident of Japan. A tense and embarrassing back-and-forth ensued in which the staff member used a derogatory term to refer to foreigners. To calm the situation I begrudgingly presented my ID, but I found the episode very distressing, especially as my wife was also present. During check-out I was informed that the incident had been noted and that management was working to disseminate information amongst its staff. I hope it turns into a positive opportunity for the hotel to polish how it welcomes all kinds of guests in the future.
แปล
ผู้เข้าพัก
เข้าพักเมื่อ ธ.ค. 2025
อื่นๆ
10/10
เลิศมาก
โพสต์เมื่อ 7 ม.ค. 2026
I wanted to leave a positive review because I had read a few bad reviews before our trip. We had a wonderful experience at the Tokyo Marriott. This is a beautiful, clean, well appointed property with top-shelf customer service. We stayed on the 22nd floor and had a wonderful view of west Tokyo, as well as access to the M Lounge on the 26th floor. We enjoyed complementary happy hour appetizers and drinks, as well as breakfast. They call it "continental breakfast" but we considered it a full breakfast. We were thankful for the minibar, and ate lunch and dinner at the lobby restaurant. The food was fantastic. We enjoyed trying out the Japanese Whisky menu, and had the best wagyu steak of our lives.