Hotels near Clyde Jones Reserve, Thornbury

Our stay here was amazing, the apartment was big and spacious even equipped with a dishwasher, washing machine and dryer. Overall the hotel is very new and clean, and right next to a small shopping mall with a grocery store, eateries and a cinema. It is rather far from melbourne city area but easy to get to with a cab.

Service was very good but overall experience I would rate it as mediocre. The location is very convenient. The room looks quite dated. When we entered the room, i killed 2 bugs and was very worried if they were bed bugs, so called room service and they came down to attend to us right away. However, the hotel facilities were not functioning very well. For instance, the touch screen lift was not working well. Many time we scanned our room cards, it doesn't detect our floors so we ended up missing our floor and went up or down with other guests. The bath tub with spa function was so loud when turned on, you could hear them by the bed outside the toilet. All the furnishing in the room and surrounding seems very outdated. The chairs on the breakfast tables were not looking very new and quite dirty with stains and dirts.

Usually stay with Quest, tried Punt Hill, disappointed. Staff are on site for part of each day and if something goes wrong or you check-in after hours, you are at the mercy of security guards who can take up to an hour to arrive (not their fault). They have limited capacity to assist. The reception desk phone is an answering service and when told that your room keys are not coded for any access to let you into the garage, building or apartment floor, the response is ”sorry about that, you will have to speak to the hotel the next day”. I did get hold of a duty manager (off site) via the published phone number - not much they could - or would do as they don't attend site. On managing to get to my floor, security guard advised not to leave the room or floor as I could not get back up. The apartment was not cleaned (dried food on benches, floor dirty, orange mould along shower door and glass panels, carpets heavily stained, corridor had rubbish that had clearly been sitting for days. It just felt tired, and run down with little care. This property is clearly seeing the effects of extended COVID19 lock downs with minimal maintenance. The foyer and lifts feel dirty, the lift walls are mirrored and covered in greasy handprints. No idea how ”extra” sanitation was being applied as advertised. The guest car park is full of what looked like weeks of linen piling up in car bays - this didn't change across 5 days ( I did not stay my full 8 -days, left and went somewhere else). In fairness the hotel moved me to a ”better” room. Yes, it was newer but no, the cleaning was just poor. The corridors are heavily stained with liquid rubbish leaks (once a week cleaning means people just put rubbish in the corridor, so it leaks and stains light beige carpet. You can smell it on entry). Any surface that is greater than 2m in height has never been cleaned (years of lint and dust from internal dryers pile up, sink drains clogged with food, food in couch sides, under seats and rugs. Carpets in bedroom are again heavily stained. I have never stayed with this hotel group - I probably won't again. It just left you with a feeling that they are managing assets without any real care of maintaining a standard. Yes, it’s nice to have more than just a hotel room but you are left with a feeling of unease with how little the apartments are actually cleaned. Be careful handing back your key if you are in the basement car park. Once to put the key in the drop box, you cannot access the basement via the lift or stairwell. So, a review on a bad experience that I could not in any way say was ”a one off” - there are many areas this hotel needs to lift its game - 3 star motels are cleaner and more inviting from a guest experience.

Starting with amenities. There are none. Self contained kitchenettes, Not full sized but everything or almost everything is available. It certainly doesn’t fit the description of an apartment. Now everything is small and closed in especially the balcony. Tiny. Don’t ask about parking. There is none unless you want to pay for your compact vehicle to go into the rumpus room of the building. Now the biggest faux pas is the fact that the Victorian State housing blocks are right opposite the Melrose. This is great if you have selected the not free parking and you wish to make an insurance claim. The owner has issues with the locals. The proprietor has many issues with the truth. It has water views for certain if you are in the kitchen or bathroom. If you have caught on by now you should understand there are many misleading statements which simply are not true. Count how many you can find. Yup heaps. Now stay elsewhere if you value peace of mind. Oh and truth in advertising. Watching TV is a guaranteed way of getting a bad back. Beds are far from comfy.

I was surprised this property was rated as high as it was. It was fine, if a little basic. The room was very noisy from both inside and outside the property. Close to public transport but you need it to get anywhere as it is quite far from the main sites.

Firstly staff were very friendly and helpful, could not be faulted. Complained that internet was down, moved rooms but problem did not improve. Needed to sit in reception or in yard to check mails etc. Pool was closed but on last day attempts were being made to clean it so possibly will be opened in near future. It is a motel, so for those in a car probably very convenient, but if no car location not ideal as there is a fair walk to shops, Tram etc. All in all a good 11 day stay.

Good place the travel is easy with sky-bus and cheep just $24 from Airport to city centre The bus is coming every five minutes I am interested at ARBS 2022 in Melbourne to visit the Air conditioning.Refrigeration Building Services Exhibition

Stayed here on the 3 & 4th June..New hotel,so was as expected,clean fresh and well maintained..Room was quite small,but bed was very comfortable ( 2 king singles pushed together),bathroom was a good size with big shower,that had a hand held head,as well as rain head.No wardtobe,but had a rail which had around 6 clothes hangers.. Connie who was at the front desk was amazimg,very helpful and nothing was to much trouble.Very easy.and seamless check-in.. Location of the hotel was great,a stones throw to the Vic Market ,and restaurants. We will be back in the future,and do recommend this hotel... 2 thumbs up...👍👍