During my recent stay at this hotel, I had a mixed experience that travelers should be aware of.
Firstly, the breakfast was outstanding. The variety was great, making for a delightful start to each day.
However, my stay was marred by an issue with the advertised 24-hour help desk. At check-in, I was assured that assistance would be available at any time. Unfortunately, when I needed help late at night, no staff could be reached. This lack of support was frustrating and left me without the assistance I required.
Overall, while the breakfast here is a definite highlight, the reliability of their 24-hour help desk needs improvement. Future guests should be aware of this potential shortfall when planning their stay.
แปล
Dell
Separate Room (Semi-private Cabin)
เข้าพักเมื่อ ก.พ. 2024
คนเดียว
13 รีวิว
5.0/5
เลิศมาก
โพสต์เมื่อ 7 มี.ค. 2024
Modern with everything one needs other than a lot of space and the size issue just calls for some Japanese efficiency! Microwave downstairs. Wonderful front desk service. My new favourite hotel in downtown Osaka!
แปล
ผู้เข้าพัก
【Female Only】Separate Room (Semi-private Cabin)
เข้าพักเมื่อ ต.ค. 2023
คนเดียว
1 รีวิว
1.2/5
โพสต์เมื่อ 1 พ.ย. 2023
I had an issue with my email which it meant the hotel was double booked by myself (I.e. booked 2 nights in 2 different rooms for one person). The moment this was highlighted to me and we agreed it was a genuine issue, the team manager agreed that they would wave the cancelation fees waived.
To only find out when I left that they told trip.com not to do it, therefore they have charged me for 4 nights when I stayed two!!
They are greedy people and it seems they are also liars which is a shame.
Furthermore, the cabins have a very loud ventilation / AC system that does not let you sleep. It took me a long time to fall sleep and woke me up multiple times - its so loud the ear plugs aren't any good. Very bad nights of sleep there.
แปล
ChCh
【Female Only】Separate Room (Semi-private Cabin)
เข้าพักเมื่อ ก.ค. 2023
คนเดียว
12 รีวิว
4.5/5
ยอดเยี่ยม
โพสต์เมื่อ 23 ก.ค. 2023
Great hotel to stay. Super value for money. Free onsen was fantastic.
แปล
Haibiansanbudemao
Superior Twin Room with Seto Inland Sea view and Balcony