HOSHINOYA Taketomi Island

初めての宿泊でしたが、竹富島の生活に思いを馳せながら、素晴らしい時間を体験することができました。宿泊した部屋も、朝の水牛散歩、部屋食も、スタッフさんのサービスもどれも素晴らしかっったです。

I used this place for my honeymoon. The standout feature was undoubtedly the fantastic customer service. If you're planning to visit Taketomi Island, spending a leisurely day here would be perfect. For those seeking a luxurious and indulgent experience, this is the place to be!

I don’t know where to begin with this. We’d been to Ishigaki Island before but wanted to try somewhere more isolated this trip so booked in a few days at Hoshinoya Taketomi. It was incredible. The pick up at the port is efficient and fast. The arrival and welcome is like a warm tropical hug. Aya who greeted us and checked us in was so delightful and explained absolutely everything we needed to know. She was a real star throughout our trip and a testament to Hoshinoya’s impeccable levels of service. You get driven around the site on golf buggies which I always enjoy - although I felt guilty making the team carry my heavy suitcases around (I stopped them when I could!) The rooms are individual Okinawa-style houses and they are what really makes Hoshinoya special. You get a home away from home that is exquisitely designed, modern yet traditional, private, and well-equipped. The bedroom has an incredibly large bed that makes it easy to sleep. The bathroom is huge and really makes you want to spend time in it. We did in-room dining a couple of times and it is definitely not room service. It is next level. As guests stay in proper homes it really feels special. The menu features mainly Okinawa Japanese favourites and they’re all great. We had the beef sukiyaki on the last night which was one of the best meals of my life. The pool is a really unique feature of the property. It’s huge! The photos we saw online don’t do it justice - it is so welcoming and fun to spend time in. The only thing I wish they has was a way to have drinks outside by the pool - which is currently difficult given the issue the island has with overly friendly crows (Hoshinoya is apparently getting a hawk to deter them though). The lobby where guests congregate is a real centre of the hotel. They run lots of guest activities here such as daily Okinawan music shows, awamori tastings, and more. You can also get complimentary coffee, juices etc here. It’s great. The gift shop in it is awesome, too. The property is located within walking distance of everything on the island - although they run all sorts of convenient shuttle services to and from the beaches and central village. I really didn’t want to check out of this place that really felt like heaven on earth. I’d love to get back there someday. Thank you to the whole team - especially Aya and Yuki!

We stayed for 3 nights, and had such an excellent and relaxing stay. The island itself is beautiful, with a very laid back atmosphere. The hotel is spacious, and you feel like you have the place pretty much to yourself. The staff were gracious and kind, and really go out of their way to make you feel special. There were a few things I’d change, which could make the resort even better than it already is: - it seems odd to have the pool area with sun loungers but not be able to order drinks to enjoy in this space. It’s pretty standard to have a cocktail by a swimming pool in a tropical resort. - the public lounge area feels a little soulless, kind of like a gift shop in an airport business class lounge. I’d definitely recommend staying here if you’re in Ishigaki/Taketomi, and would love to return one day.

For now, I have been visiting Japan from London to see my family (Tokyo) and I wanted to visit Taketomi Island which I never did before. I am still in the hotel (staying for three nights) and I already have two big complaints. First, when I talk (sitting down on a chair) to the staff member either at the reception or at a villa where I stay at, they kneel down to talk to me. I immediately said to them, "please don't do so, you are not my servant, have a seat, then please tell me about the hotel". They were immediately embarrassed and told me, "no, I must not do it. This is how we should communicate with our guests". Being served at the hotel should not bring 'hierarchy" between the guests and the staff member. I do not need a servant and I would like to talk to them in productive ways. Then, I could enjoy my stay with them better than being served by the servant who would not be allowed to show their personality. From my point of view, forcing their staff member to kneel down to the guest is to send the wrong message to wrong guests. I am convinced that the management of Hoshinoya company believes, "This is the Japanese OMOTENASHI and we should show it to the world". It is wrong. Taketomi Island is a tiny one. Before I arrived there, there were already two big typhoons passing over the island. There are some disadvantages to operate hotels, such as how to appropriately organise the amount of the food and how to avoid the food waste. Maybe, this could be a reason why Hoshinoya Taketomi has only one dining area for all the guests. If you want to eat your dinner at the only dining area, you are forced to book "Ryukyuu French", which is not cheap. Do I want to eat French food in Taketomi? No way! Because the hotel is located away from the main street of the island, I wanted to have my first supper in the hotel. I ordered a simple one (which is not cheap either) and expected to be offered a table in the dining room. Then, I was told that I should eat it at the villa where I stay. Really?, although I spent a really good amount of money, I am not allowed to eat my supper in the dining room? Do they inform you of this situation on the website? No. This is NOT the quality of the hospitality when the cost is at such a high level. The young staff members seem to deliver the hospitality for the guests as much as they want. I enjoy talking to them. However, because they are FORCED to follow the manuals, they were panicking when I asked them about something which they are not taught. Sad. Just in case, the villa that I stay in is wonderful, worth paying the cost. However, that's it. I immediately fell in love with Taketomi Island. In a way, it does not show you jaw-dropping nature. However, when I was taking a walk, there were endless singings from birds and insects, with many many flowers and trees. Although it is good to talk to the islanders, I know that they do not do so. It does not mean that they ignore you. They have their own life and I thi

住居のような客室。具体的には贅沢なソファ、裸足が気持ち良い木材の床。ありえないほど美しいバスタブなど、値段の価値がある非日常空間でした。 特に窓を開けると入ってくる風が気持ちよく、ソファでだらっと過ごすだけでも苦労して訪れた甲斐があったと思います。 【子連れ向けの情報】 4ヶ月の赤子、4歳の子供と訪れました。 事前にメールで何回も何回もやり取りさせていただき、ベビーベッドやオムツペールを貸し出していただき、病院情報なども事前に取り寄せました（やり取りが複数回に渡ったのはこちらが何度も質問をしてしまったためです）。

本当に徹底してリゾート。 保護すべき島なので、港から星のやまでの道がバスで超絶揺れることだけが難点。これはもう致し方がない。。。 一歩星のやの敷地内に入るとさすがの整備っぷり。 本当に一つの集落かのようになっていて、我が家間がわきすぎて帰るのがさみしかった。 集落の観光や港へはバスがでていてとても便利。 星のやならではのイベントやおもてなしがたくさんあって、ホテルステイだけでもだいぶ楽しめます。集落に行かないといけないので割と大忙し。 集落のおばあも含めていい島でした。

勤続30年の記念で宿泊しました。スタッフのホスピタリティと満天の星空に感激しました。また訪れてみたいです

竹富島はもう何度も訪れていますが初めて星のやさんに宿泊しました。 宿泊中、石垣島で釣りツアーに参加するため、釣った魚を調理してほしいと事前にメールしたら衛生面の観点から断られましたが、島内で調理していただけるお店をわざわざ探して頂き連絡頂けました。大変有り難かったです。 島の集落からかなりかけ離れた場所にあるため移動は大変です。自転車の乗り入れも禁止されているためバスしかなく、今回島の集落へ行くことはしませんでした。しかし、星のや全体が竹富島の集落を再現されていて、ひとつの集落として成り立っているため、竹富島に滞在している気分は星のや集落内で充分に味わえます。見晴らし台からは集落全体を見渡すことができ、また近くのアイヤル浜もとても綺麗に見えました。 ただ残念な点としては他の方が書かれていることと同じでスタッフの方についてです。皆さん若い方ばかりでどうも不慣れな感じしかしません。丁寧な言葉遣いを教育されていらっしゃるのだと思いますが、慣れないのに無理に使っている感じが否めないです。もっとフレンドリーでも構わないのになぁと思わずにいられませんでした。 そして、クチコミに多い連携が取れていない点については食事の時間を伝えていましたが、いつまで経っても来ず、連絡したらマネージャーの方が来て連携が取れていなかったと説明がありました。そのマネージャーさんも結局若いお兄ちゃん。もう少し年配のしっかりした方はいらっしゃらないのでしょうか。 説明も少なく、自分で発見して気付くことや、パンフレットに書かれていたことに後から気付くことがいくつかありました。 しかしながらこれらのことは他の方のクチコミにあった星のや竹富島のスタッフさんはここで研修を経て他の地へ行かれるというのを見たら納得できました。 バスの運転手さんはとても親切で、夜お散歩していたら送迎の途中なのにわざわざバスを停めて下りてきて、目の前にヤシガニがいると教えて頂きました。 あと、食事は部屋で頂ける滞在にしたのでゆったりとできましたが、内容が朝なのにカレーやタコライスがあったり、昼ごはんに匹敵するようなガッツリなものばかりでもう少し朝に相応しいものが頂けると良かったです。ダイニングではあるの分かりませんが…。