I chose this hotel due to its proximity to both my home and my grandparents' house. However, an event called the "All-China National Games", specifically a volleyball tournament held in Taishan - meant that most of the players were also staying here. I understand that this arrangement was likely due to government decision-making.
Nonetheless, this situation caused significant inconvenience to regular guests. For instance, delivery services (robots) were prohibited, and access to the self-service laundry was restricted. When I asked for assistance, a staff member stated, "We don't do laundry for customers." Only after I explained my inconvenience was caused by the national games did the manager offer to make an exception, saying, "We will do laundry for you since you are a special case these days." This reasoning is highly unsatisfactory. The reason I couldn't do my laundry was that I was denied access to the sixth floor, where the laundry room is located. If the hotel cannot adequately accommodate regular customers during such events, they should not accept bookings from the public.
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