Pros:
This is a gorgeous hotel with an incredible breakfast selection every morning. I also loved spending time at their spacious coffee shop/lounge area, especially for afternoon tea. A huge bonus was the complimentary laundry facility on the second level w/ powdered detergent provided, which made it extremely convenient and helpful during my stay. The service was truly excellent. Everyone I interacted with - from reception to management to housekeeping — was kind, attentive, and genuinely helpful. My room was very spacious, comfortable, and for the most part, perfectly suited to my needs. I would absolutely consider staying here again based on these highlights alone.
Cons:
One of the biggest drawbacks is that smoking is still permitted indoors, which made the experience difficult for me. The combination of lingering smoke odors and humidity was noticeable, especially because the smell seems to cling to the carpeting. Unfortunately, this takes away from the luxury atmosphere the hotel appears to be aiming for. The carpeting on the second floor in particular feels like it is due for replacement. The humidity has also clearly affected parts of the building. I noticed areas where caulking appeared to have been repeatedly repaired, and there were spots in my bathroom where the caulking showed signs of mold, which made me a bit uncomfortable. My bathroom also lacked an additional external outlet for styling tools like my hair curler and handheld steamer, which felt like an oversight for a hotel of this caliber. There were also some dark marks on sections of the wallpaper, although housekeeping kindly showed me that they had already attempted to remove them and were unable to do so. Another area for improvement would be the lighting. The harsh yellow lighting created unflattering shadows, making it very difficult to apply makeup comfortably. Upgrading to more flattering, functional bathroom lighting would make a noticeable difference. Lastly, the gym is pretty sad. The space was unkept and the equipment is rusty.
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