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คำตอบจากที่พัก: Dear Guest,Thank you for taking the time to share your feedback following your recent stay. We are very sorry to hear that the shower height in your room caused difficulty due to your mobility needs, and that this meant you were unable to use it comfortably. This is certainly not the experience we want for our guests.Your comments have been shared with our team for review, and we sincerely appreciate you bringing this to our attention so we can better support accessibility needs in future room allocations.We hope to have the opportunity to welcome you back again for a more comfortable stay.Kind regards,Chelsea BeanAssistant Manager

คำตอบจากที่พัก: Dear Guest,Thank you for taking the time to share your feedback. We’re glad you enjoyed our convenient location near the stadium. We apologise for the noise you experienced during your stay and appreciate you bringing this to our attention, as it helps us identify areas for improvement.We hope to welcome you back for a quieter and even more comfortable stay in the future.Kind regards,Chelsea BeanAssistant Manager

คำตอบจากที่พัก: Dear Guest,Thank you for sharing your feedback regarding your recent experience at Novotel Sydney Olympic Park. I sincerely apologize for the inconvenience you encountered concerning the billing error and the subsequent delay in the refund process. We strive to ensure a seamless experience for all our guests, and it is disheartening to hear that we fell short in this case.Please be assured that your comments regarding customer service and urgency have been noted. I understand how frustrating it can be to deal with financial discrepancies, and I appreciate your patience while our finance team processes refunds. We aim to handle such matters with the utmost efficiency, and I regret that this was not your experience.Thank you once again for your feedback. We value your input as it helps us improve our services. I hope you will reconsider your decision and provide us with another opportunity to serve you better in the future.Kind regards,Chelsea BeanAssistant Manager

คำตอบจากที่พัก: Dear Guest,Thank you for taking the time to share your feedback.We are delighted to hear that you enjoyed your stay and that our team provided friendly and attentive service. Your kind comments are greatly appreciated, and we hope to welcome you back again soon.Kind regards,Chelsea BeanAssistant Manager

คำตอบจากที่พัก: Dear Guest,Thank you for sharing your feedback. We’re pleased to hear that you enjoyed your stay overall. We also appreciate your comments regarding service speed and will continue to look for ways to improve our guest experience.Kind regards,Chelsea BeanAssistant Manager

คำตอบจากที่พัก: Dear Guest,We appreciate you taking the time to share your feedback following your recent stay. We are glad to know you found the room clean and well maintained, and that you enjoyed the location and service provided.We value your comments and look forward to welcoming you back in the future.Kind regards,Chelsea BeanAssistant Manager

คำตอบจากที่พัก: Dear Bianchuixiaozheng,Thank you for your feedback. We’re glad you found our location convenient and enjoyed the surrounding area. We appreciate your comments and will continue to look for ways to enhance the experience for our guests.Kind regards,Chelsea BeanAssistant Manager