The room was delightful. Clean, comfortable and well laid out. The shower was amazing and the bed was super comfy. Having a washing machine/ clothes dryer was so good. The kitchenette was very good it had everything you could want.
We were given drink vouchers to use at the sky bar but the sky bar was closed. The day spa was not operational unfortunately.
I was not impressed with the food however.
The restaurant was fully booked so we had room service. No dressing on the salad, despite requesting it the next meal.
Breakfast was very disappointing, coffee in paper cups is really bad if you’re sitting at a restaurant to dine. The buffet breakfast was poorly cooked, the scrambled eggs were horrible.
This was mould on the pillow, a heart pendant was also found in the sheets, and a dirty cleaning cloth in the bathroom. This was extremely disgusting and disappointing as we came from a really long drive and needed a clean place to stay. Front reception was not much of a help apart from a blunt apology like they didnt even care.
Sincerely
Extremely unhappy customer.
Trip.com, please note that dinner is not included in the price as advertised. Great location with easy access to the cbd. Average accommodation in need of some renovation.