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The service was amazing and the location is great as well! The cleanliness of the rooms however is poor. The bathtub was very dirty and it was apparent that the toilet was not clean. While there was a lot of options for food, the food was not good. The breakfast was bland and several of the in dining service was really bad. It’s unfortunate since other locations of this hotel is great.

W Hotel dazzles! Chic, vibrant, and flawless service—special thanks to Hellen for making our stay extraordinary. Can’t wait to return!

Very good place, great location to anywhere, 2 bed rooms and living room was good enough for big family!

Perfectly located by Suzhou lake and Suzhou shopping mall. The room are spacious, very modern and confortable, I really like the flashy colors. Gym and swimming pool at the 34th floor with stunning view. Only negative point : the breakfast, a lot of choice but very basics (no salmon, no cheese selection) and 20minutes queue to have an omelette!

Great stay at the hotel, thanks to hotel guest relationship manager Nora for het hospitality, great services

Good location, great atmosphere, breakfast is so so. Service is very good.

Great Service and Stay, Good Break fast as well

We had an amazing time at the W Suzhou. Our 管家/Layla provided exceptional service. We would recommend this hotel to anyone traveling to Suzhou.

The location is very convenient. Its right next to the major mall in Suzhou. The front desk service person is very friendly, helpful and professional. It would be perfect if the room interior decor is more simple and understated so weary travelers can rest better.

Everything was great. Thank you for delivering W standards wherever whenever 😁 Just perhaps one remark: Despite my more than three years of living in China, I still haven't managed to understand this obsession with swimming hats (is it a legal requirement unique to China?). I hadn't taken two steps out of the swimming pool changing room when the lifeguard almost impulsively asked me if I had taken my swimming hat (which I did btw). For a hotel like the W where the young, modern clientele uses the pool mainly for leisure and taking photos, I find it really old-fashioned to insist on a swimming hat. Why wouldn't the three lifeguards (a bit much for an indoor pool) rather take care of cleaning up the few hairs that float on the surface? A word to the wise...

Nice.

A very pleasant stay especially the smooth front desk check-in which is warm and friendly from its staff with a special mention to the guest relation manager who provided personalised service. The room is spacious with almost all what you need except an espresso machine which I was expecting in a W hotel but not there. Loved the roof top pool and gym.

Incredible Hotel experience. Upgraded at the check-in and outstanding service

Good view on the lake or for a round running around the lake. Closest bars require a Didi.