Surfers Paradise Luxury Apartments by Holiday Paradise

Enjoyed my stay at Hilton Was very enjoyable Hope to return soon and explore another hotel Location at Hilton was excellent Close to the beach, food/restaurants and transport Thanks and hope to see you again surfers paradise

Firstly, location, check-in and facilities were all great. Easy to navigate, great communication and the assistant in the office (physical) was helpful and easy to deal with. Inside the apartment: couch was broken, coffee machine was broken, there were no dishwasher tablets to wash dishes. There was mould behind all curtains and in the corners of all areas of the apartment. The cleaners had randomly left behind sheets and towels when they left the apartment. There was no plug for the bath (however I requested one and it was brought up that day). Such a mixed review because we paid $1500 for 4 nights, which I think is an average price so I wasn't expecting 5 stars. View, location and service was actually really great. I think the communication was outstanding, actually, but the apartment itself I think has not been managed well in terms of facilities and cleanliness.

優點：位置不錯，可以看到海岸，周邊商業集中，吃喝方便 缺點：1、房間有太多蟑螂，投訴後來人處理一下，給了噴霧，但把蟑螂全趕出來了，我們消滅了大約十幾衹 2、入住辦理時間是下午3-5，我們路堵遲到了，路上聯繫，工作人員説過了5點前台就下班，再沒人處理，因為還要預扣款300澳幣後才能入住，衹能通過郵件拍護照，銀行卡照片用於扣款，我們後來通過攜程幫忙才辦好，（特別説下，攜程網上服務人員周到，效率高），然後自己到邊上的辦公樓信箱去拿鑰匙。 3、名字叫Hilton，其實和Hilton沒半毛錢關係，一幢樓裏的酒店叫Hilton 4床很軟，特別是一張單人床中間已經塌陷，睡在上面像掉坑裡了 總體性價比不高

總體感覺不錯 優點： 1. 衞生很乾凈，房間基礎設施比較齊全，房間也很新。 2. 房型很大，有一個很大的陽台，有廚房，客廳和兩個房間，兩個洗手間。 3. 樓下有很多飯店，酒店離海灘很近，附近還有電車站，交通便利。 4. 可以使用希爾頓酒店的所有的設施器材如泳池、健身房等。 不足之處： 1. 沒有24小時前台服務，只有10am-5pm才有office staff，如果有事想要聯繫他們會比較困難，比如我這次忘拿了一條插電線，當地時間下午通過攜程3點聯繫他們，但是前台一直不回覆，直到第二天早上很晚才回復，但物品已經被清潔處理了，就整個服務很滯後很不方便。（這是主要的問題） 2. 要有額外的入住前清潔費158澳幣，感覺加上酒店費用也不算便宜。 3. 不包含早餐，當然也可以在附近吃，附近有很多的餐廳，不算很大的問題。 4.提供的被子有一點薄，冬天去可能要注意一下，訂酒店前可以問問客服有沒有備用的。

房間乾淨整潔 位置好 樓下飲食娛樂都很方便

付款的按金在退房後很久都不願解除預授權！非常糟糕的私人出租房。再也不敢住這家公寓了！特別是針對中國人，按金一直不願退還！極其惡劣的私人旅館。以後還是要訂酒店更安全、可靠！