UPDATE: The on call manager was contacted after I emailed the property about my concerns, and she was amazing. Resolved our issue by replacing the pillows and apologizing for the inconvenience, she also offered a discount on our first night, which was appreciated. The double charge and lack of AC in the bedroom were still issues, but free laundry is a big plus, the location was great for our needs, and breakfast wasn't bad. Overall, I'd stay again, as long as we don't have to deal with Sam the night manager 😬 Original review: The hotel itself is alright, but management has been awful. They couldn't find my request for an upstairs room and charged me twice at check in, then we discovered there's not really any AC in the bedroom (the hotel room has a living area with AC, but the bedroom has a tiny hole in the wall for the air to circulate through). Not big deals, so we go about our day. When I got back to the room to sleep, I noticed they only had feather pillows, which I am very allergic to. Called down to ask about an alternative and Sam, the night manager, was awful about it. He claimed to have no idea what kind of pillows these are, and said that in his three years as a manager, he's never been asked. No apology for the inconvenience or anything. I asked for a blanket to roll up as a makeshift pillow for the night and was told I'd have to go get it since nobody is available to bring it. Again, fine, except when I got down, there was someone else working the desk, so it seems like the least they could do would be to apologize for the hassle and deliver the blanket-pillow, rather than be entirely rude about the whole thing. The bed has been fine, the room is hot, and my back/neck officially hurt from sleeping on a rolled up blanket, but overall, I'd not recommend staying here due to the attitude you'll encounter at the front desk, and check your bank statement to be sure they didn't charge you twice. Our stay + deposit meant I'm out an extra $750 for a few days while the bank sorts it out, not ideal on vacation.
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