The Cascades Hotel at Sun City Resort

the ring was stolen by the housekeeper in the last day of the stay

房間設施很老舊，但是外部大環境非常美，活動也很好，住店客人不用額外買沖浪樂園的門票，遊客中心可以預訂滑索、鱷魚園、高爾夫…

We checked into a room that had broken glass on the bathroom floor, after the normal check-in time, leaving ample time for a thorough clean. The front desk was unable to compensate, following four escalations only did i receive feedback, which was inadequate, they advised the room was cleaned upon glass being found, which took away more time from my scheduled itenerary. I had a 7 year old running barefoot in the room that could have been severly injured. There was no compensation for their negligence and management were in denial stating there was no incident of broken glass reported, this after i had taken the broken pieces of glass to the front desk on two occassions within 1 day of my check-in. I was made to fill out a security incident form 24 hours after i reported the incident which inconvenienced my second night of stay, and then management responded with a statement of 'can we see who was injured' and 'can we see the glass broken in the room' after it had been cleaned and removed the day before. This is not only grossly incompetent but also grossly negligent, and left a distasteful feeling for choosing this hotel as a holiday destination.

Non 5 star cleanliness, service and Unfriendly cleaning staff. Random and frequent door knocking from staff

We had a lovely holiday at Sun City Cascades — the setting is beautiful, the atmosphere relaxing, and the overall experience enjoyable. The staff were welcoming and the resort facilities made for a memorable stay. That said, the bathroom and bedrooms are dated and in need of a revamp. While the comfort was adequate, the décor and fittings felt tired compared to the rest of the resort. A refurbishment would really elevate the guest experience and bring the rooms in line with the high standards of the property. Overall, it was a good holiday, but with some modern updates to the accommodation, it could be an excellent one.

Our annual family weekend getaway to Sun City Cascades is always lovely, but rooms do need a revamp .

Rattling windows in Room 809 Water was brown Vanity mirror was positioned for a giant to access Hairdryer was ridiculously accessible as the cord was way to short to be able to use properly.

The hotel was mostly old and dated which isn’t a huge issue for me except that the bottom floor had a terrible musty smell (unsure if it was coming from inside or the stagnant looking pond outside the doors). The dining area was very dark and the food, although a large spread, wasn’t the greatest (although as a vegetarian I can’t speak to the meat options). For example, the pancakes were always hard from sitting in the warmer, the yogurt was watery and the granola was stale. It is difficult to get hot drinks and every day we did not get them until we were done our food. The tea also tasted very odd (perhaps made with unfiltered water?). We all developed some mild GI issues while staying here, unsure if it was from the food/water or something unrelated. The rooms were decent (no balcony in our room which was a big disappointment as the photos showed a balcony for our room type). Room service never replaced our one tiny bar of soap (for 4 people) and when I asked the person who came to offer towels for soap they said they didn’t have one and did not offer options to get one. The concierge service was very poor - usually no one at the desk and we would get conflicting information on activities from different staff when we did speak with them. The good things about this hotel are the pool area (one heated pool, which was nice but almost too warm, along with one unheated) and the location (directly across from the central mall. We would definitely not stay here again.

A tonne of staff who dont do a lot by way of service. Ignoring you is their speciality and talking loudly amongst themselves is their true talent. For a 5 star venue its terrible, it ranks more as a 3.