This is hands down the best hotel in the Sugar Land area. The staff is exceptionally friendly and went above and beyond to make sure our stay was memorable during our sports trip with friends. The breakfast was fantastic, offering a wide variety of delicious options. The swimming pool was perfect for relaxing after a long day. The location is ideal, with great restaurants nearby. Whenever we’re in Sugar Land, this will be our go-to hotel. I highly recommend it, not just for sports teams, but for families as well—an all-around outstanding experience!
Arriving May 12, 2024 (about 4ish pm) I noticed a young man sitting by the Front Entrance so I parked outside of the Veranda. I acknowledged the young adult and proceeded in to check costs and availability. The young Lady provided all and I started to check the room. I noticed another car entering the Entrance area and I decided to move my vehicle. As I headed past the desk the young asked where I was going and I provided “to move Trk)….Surprisingly she said not to do that and the Marine/Roughneck living inside of me started to answer and I stopped me/him to provide instead “there is a Lady in the other car and they may need to move their car” mine complicating the drive thru. I didn’t think much about this until 9:00 pm when my truck parked across the Parking Lots farthest (fm my rooms visibility) location that a blk f150/2016 entered the spot next to my Trk which could handle a Honda Accord but not a Trk. I blinked my lights to let whoever know as I hadn’t seen anyone leave the Trk. Around 9:45 pm a young lady who accessed the Office was returning to the Trk. By 10:30 I blinked my lights again and the Trk finally drove off. Next morning it became evident that someone had been in the truck and attempted to siphon gas, a complicated job to perform on a Silverado or any later model truck. Since my gauge showed no loss I was relieved until I realized the Gas Door had been leaned on and was now broken. Summary this Best Western Parking Lot is being preyed upon by some group. The communication between the individuals and the Desk Clerk/Employee (possibly) seem questionable. Considering the initial check in activity provided. The next day I moved to the Springhill Suites by Marriott in Rosenberg TX, right down the Street fm this Best Western and found the Answer to all my traveling Americans dreams. The Hotel has 5 Stories surrounded by a meticulously maintained Property. The Check In Floor is open and beautifully decorated. I met all the Staff while spending 3 Days there and each Lady was friendly, attentive and ready to provide all necessary requests of we Travelors! I will access the Springhill Suites Marriot website to complete this 5 Star Review of one of the finest Hotels I have visited! (Open Parking Lot with no bad people upset about Bidens’ promise) Thanks, Benji funny old guy (PS: same price as Best Western Sugarland utilizing Triple A, Veteran or Senior ID)
I had made reservations a week before when arrived at my reserved time from Louisiana a 4 hour drive I was told at the front desk that she was sorry my reservations had been cancelled and she noticed it that morning but had no way of notifying me that she had no number on file I said my email was on file I received no response to that so I asked and what is the reason for my cancellation was my room given to someone else still no response.but after seeing and smelling the lobby I was sort of relieved that my Cousin and I didnt stay.I can say she was helpful in helping us another room but I would not recommend this hotel to anyone. 😒😒