The place is okay, but the aircon seems off. I think it's not working properly. Hopefully in my next stay it would be a better room.
แปล
คำตอบจากที่พัก: Dear Guest, thanks for your review. Thanks for bringing my attention towards it and we will definitely follow up with the aircon in the room. For your next visit please let our reception team know so we can definitely enhance your stay for your future dates. We look forward to welcoming you again. Kind regards Sulav Hotel Manager.
ผู้เข้าพัก
ห้องสแตนดาร์ด เตียงคิงไซส์
เข้าพักเมื่อ ก.ค. 2026
ครอบครัว
1 รีวิว
6.0/10
โพสต์เมื่อ 25 ส.ค. 2026
We didn’t expect luxury for $100 AUD per night, but we did expect a reasonable level of cleanliness and maintenance. Unfortunately, we found several cockroaches in our room, the sink was clogged, and there was even a cigarette filter under the bed.
We appreciate that the staff accommodated our request and moved us to another room on the second night. However, the overall experience was still disappointing. For us, cleanliness and basic room maintenance are important, regardless of the price point.
แปล
คำตอบจากที่พัก: Dear guest, thanks for your review. We are sorry we could not meet your expectations. We take such feedback very strictly and our pest control departments were notified to take effective precautions. We are glad staff had acknowledged to move your room. Please allow me to express my deepest apology and allow me an opportunity to enhance your stay better again in your future dates. We look forward to welcoming you again. Kind regards Sulav Hotel Manager.
ผู้เข้าพัก
ห้องเตียงควีนไซส์พร้อมเตียงเดี่ยวสองชั้น
เข้าพักเมื่อ ก.ย. 2026
เดินทางกับเพื่อน
1 รีวิว
5.0/10
โพสต์เมื่อ 11 ต.ค. 2026
there is no water inside refrigerator, and very tiny toilet and shower room. n
แปล
ผู้ใช้ไม่ระบุชื่อ
ห้องสแตนดาร์ด เตียงควีน
เข้าพักเมื่อ มิ.ย. 2026
เดินทางคนเดียว
3 รีวิว
6.0/10
โพสต์เมื่อ 23 ก.ค. 2026
Not bad place to stay for a single person or couple. The customer service was excellent and helpful
แปล
คำตอบจากที่พัก: Dear Guest, thanks for your review. We are glad you enjoyed the stay with us. We will share this amazing feedback to our team and strive our best to do the same. We look forward to welcoming you again. Kind regards Sulav hotel manager.