ฮอลิเดย์ อินน์ สติลวอเตอร์ - ยูนิเวอร์ซิตี้ เวสต์ บาย IHG

The comforter was stained.  The bathroom floor was very dirty.  Left over towels in the bedroom area from the previous guest. Stained towels in the bathroom.

Honestly spend a little more money and go somewhere else. Upon entry to the lobby you can smell it’s not clean. The staff were all hanging out in the office on their phones not concerned with anything else. The room was ok but the pool was a nasty shade of green and the spa looked abandoned. Hilton properties seem to really have gone down hill I don’t suggest this location go somewhere else.

This hotel charges $13 per person for breakfast, should be included. Our air conditioner was running nonstop on full blast and was freezing. The panel was broken so we could not turn it down on low. Called the Front Desk to ask for an extra blanket and they told us we had to come down and get it ourselves. I think overall, this is a decent place to stay, but they need to add more staff to accommodate better hospitality.

The house keeping lacked motivation not enough toilet paper and Kleenex staff lacked motivation to keep partitions happy

Staff was amazing. Steve at the front desk knew all of the ins and outs to getting a ride to and from the stadium. Room was clean and spacious. Breakfast was in a nice room. Coffee strong and hot. Will definitely go back.

We have stayed here several times and love the layout of the rooms and the overall cleanliness of it. This time sadly, only one elevator seemed to be working which caused a bakcup when a university baseball team arrived. Also, there were brown stains on the duvet cover and shower curtain that were a little gross to see. Might be time to throw those out.

Our room was clean and comfortable. The staff was so kind. We would definitely stay here again.

Always stay here during Coaches camp for Special Olympics and its always wonderful!

The only thing lacking is the free breakfast. There is an upcharge for breakfast so we opted to just go out to eat. Rooms are very nice and spacious. Absolutely love the living room area section to allow for visiting other than sitting on the bed. This was a repeat stay and we will most definately stay there again.