Qualifier: Lifetime nights in Marriott properties 453, status Titanium, number of stays at this property dozens. Check in: Put us directly across from elevator - Fail We mobile checked in (never again) was not offered $10 F/B credit upon check in Was made to feel since we mobile checked in we didn't need hard keys (I have two kids that need hard keys) Generally put off as a bother Was recognized as Titanium but told that parking was complimentary because of that (it's not, it's free for everyone) Stay: Food line was extremely long in cafe one morning, the other was ok, food service was great by two of the three employees one was an order taker should be at a fast food restaurant This property used to be nice, but it's location adjacent to division means loud cars at all hours (that's a Washington state problem by not inspecting cars anymore) No housekeeping except upon request 3 pillows per queen instead of 4 no extra blankets Homeless people spotted twice in two days in the lobby Trail users park their cars during the day in prime spots, parking not enforced Premium internet is 20 down 20 up mediocre Moved rooms to avoid the elevator, again treated as we were asking for the world Poor water pressure 3 towels per room should be twice that especially with no housekeeping No bars of soap in Marriott's anymore (liquid body wash only) Upon checkout, when I asked to be granted my F/B credit, I was argued with and told I should have asked upon check in..... WHY? What possible reason could you give me, none. IS that noted in T&C's? If I was recognized as Titanium at check-in, the burden is on YOU, not the guest. Good: Provided free toothbrushes to the kids who forgot, food was cooked well Summary: Downtown Spokane is past it's prime with traffic, violence, homelessness, and now what used to be a terrific location and hospitable property is now just loud and dangerous, pinching pennies and forgetting why they are in the hospitality industry. Recommendation: SpringHill Suites by the airport is much better. Owner: Marriott International (corp owned?)
95 รีวิว