Stephanie
11 มิถุนายน 2024
Online this hotel appears to be really nice. We were most excited about the pool, which did meet our expectations. Unfortunately, the rest of the hotel was a let down. I booked a 2 queen bed room, but I'm not convinced queen beds are what we received. They were just as small as my daughters full size mattress at home, which isn't ideal for two adults to share. My daughter couldn't get half of the plug-ins in our room to work. Our TV and refrigerator weren't even plugged in. Granted it didn't take much for us to figure that out and correct the issue (just had to move a very heavy entertainment center), but I feel like for the price this isn't something the guest should need to worry about. With all that said, I still was ok with the room. I've stayed in worse, right? But to top it all off, not one, but both of the elevators were broke down. The worst part, the one elevator broke down with myself stuck inside. I was ringing the alarm and no one seemed to notice. I then called down to the front desk and explained I was stuck in the elevator on the top floor. I was in there for about 15 minutes before they finally got someone up there to open the doors. I barely received an apology. This wasn't a cheap hotel, so I'm disappointed in paying the money when I know the Davenport Grand costs the same to stay, and has given us much nicer experiences in the past. Probably won't book here again.
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