I needed some additional information because I was in town for a wedding and needed help and support. The staff was so gracious to help me find a barber and help me understand other additional things like restaurants.
Pros: -Friendly and knowledgeable staff -New facility, modern design and layout, new bedding, towels, everything. -Well lit, business neighbor, convenient access to M-10 Cons: -No way to turn AC/Heat fan to ”on”, bring your own noise maker -8 Pillows are 8 different levels of complete mush, bring your own pillow if you like firm.
The building it self is in great shape. The rooms are beautiful and well adorned. Thats where the positive stay ends. The staff is the opposite of friendly and welcoming. When checking in the front desk clerk (shawn?) was very short and rude to my co worker telling him he booked my room wrong and caused him unneeded work. The next day the same man started talking back to a lady that was staying in the hotel. She asked for a trash bag and than another because they are not servicing the rooms because of covid. All my other experience with the staff have been uninviting. Seem to be troubling them to look up from there phones. On my check in day I asked the front desk to address a concern in my room. My smoke detectors (2) have been ripped of the ceiling and covered in a trash bag. 4 days later and 2 times a day I have notified the front desk and been told someone is on there way to fix and no one has done so. My room smells both of cigarettes and ****. Nothing has been done. My last night of my stay the the smoked Alarm went off at 11pm probably because of the hase that fills the hallway from all the **** smoke billowing fromm the smoke free rooms.
90 รีวิว
3.3/5
ดูห้องว่าง
ดูโรงแรมทั้งหมดที่ใกล้กับ Star Theatres Southfield
DDonna KWe had a large family event and needed a hotel close to the different venues. This hotel checked all the boxes. It was under renovation. Never heard any of it. Upon walking in, we were greeted by a very friendly and professional hostess. All the staff were polite, kind, friendly, and acknowledged anyone that walked by. The room was immense for a 2 Queen bed suite. Ample room if you needed a desk for business. More amenities were offered here than a higher priced hotel in another city of a different chain. Make- up remover sheets! There were ample snacks and light, packaged meals to purchase in the lobby at a very reasonable price. Breakfast was typical of any included breakfast in a hotel. More was offered here than the pricier hotel mentioned previously and it was a separate charge. Construction will be done in June 2024. If in the area, use this hotel!