Premier Inn Southampton City Centre (West Quay)

West quay hotel was very friendly and welcoming we arrived a little early and we're allowed to check in. The room was very spacious and comfortable. It was also conveniently placed to be able to explore Southampton or get on a hydrofoil to the isle of wight for a day sightseeing. I would definitely recommend this Premier inn

Loved our premier inn stays..we stopped in Southampton and Sandown on the Isle of Wight..lovely staff at both locations..will definitely be stopping again at both premier inn locations.

Excellent stay from the moment I arrived to the moment I left, Staff were pleasant, helpful and the room was the standard I have come to expect from the Premier chain

Hotel was sufficient for our needs. Lots to do in the immediate area but no noise nuisance at all. DO NOT ORDER BREAKFAST! You will be disappointed

We had a meal in the restaurant at this premier inn and were extremely impressed with the staff serving us, particularly a young bubbly lady called Elle, nothing was too much trouble, not only for us but everyone she served. Definitely a credit to the company!

Great location. Very nice room. Very convenient location for travelling. Staff advised me to book online to save money even though I arrived prepared to pay more for a last-minute booking. They went above and beyond. Great price in the end.

Premier plus rooms are fabulous. The meal deal and service in the restaurant was unbelievable value and quality. Staff including Emily our waitress were extremely friendly and efficient. Can't rate higher than 10 out of 10! Lovely atmosphere too

I stayed there visiting a friend who was over from Guernsey having treatment at the hospital. The room, as always, was spotless the staff were faultless in looking after him and were very supportive and went above and beyond to make him comfortable and helping him come down for meals, . I would highly recommend this hotel and again the staff were fantastic I was there from Friday 1st March to Sunday 3rd March so thank you to everyone.

When I arrived, I was met by a lovely young man at the front desk (such as it was). I told him who I was and he confirmed my check-in. I offered ID but he said it wasn't necessary. I noticed that the front desk staff also worked in the restaurant and there was frequently no one at the front or there was a wait until someone arrived. There was no phone in the room to contact the front desk so I found that very frustrating, especially when an alarm went off the next morning and I had no idea what was going on. I stayed two nights, and on the second night, I was looking forward to fish and chips but they had none left. I ordered a not-so-great hamburger and fries. The staff was nice but they seemed rushed. I would rather pay a bit more next time and have a hotel experience where there is a full-time front desk, room phone and a choice of restaurants in the area. I was sailing from Southampton and it was minutes from the cruise port so that is the reason I chose this hotel.