Rezydent Sopot MGallery Hotel Collection

รีวิว Rezydent Sopot MGallery Hotel Collection

Rezydent Sopot MGallery Hotel Collection

plac Konstytucji 3 Maja 3, Sopot, 81-704, Polandดูรายละเอียดโรงแรม
Rezydent Sopot MGallery Hotel Collection
Rezydent Sopot MGallery Hotel CollectionRezydent Sopot MGallery Hotel CollectionRezydent Sopot MGallery Hotel Collection
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รีวิวจากผู้เข้าพัก Rezydent Sopot MGallery Hotel Collection

4.5/5
ยอดเยี่ยม
59 รีวิว
รีวิวที่ตรวจสอบแล้ว
ทำเลที่ตั้ง4.5
สิ่งอำนวยความสะดวก4.5
บริการ4.5
ความสะอาด4.5
ฟิลเตอร์:
ดูตาม:
รีวิวทั้งหมด(59)
รีวิวเชิงบวก(36)
รีวิวมีวิดีโอหรือรูปภาพ(11)
ไม่ประทับใจ(5)
ผู้เข้าพัก
ห้องคลาสสิค เตียงคิงไซส์
เข้าพักเมื่อ เม.ย. 2024
คนเดียว
1 รีวิว
4.7/5
สุดยอด
โพสต์เมื่อ 5 พ.ค. 2024
Hotel in good location, but is little bit to loud (noice from train line and town centre. Very nice and helpful staff. Very recomended
แปล
คำตอบจากที่พัก: Dear Guest, it was a pleasure for us to welcome you at our hotel and we do appreciate your postive rating and kind comments. We will be delighted having the opportunity to welcome you again in the future. Our best regards - Zbigniew Brzakala - Guest Experience Manager
Vasilisalook
ห้องคลาสสิค เตียงคิงไซส์
เข้าพักเมื่อ ส.ค. 2022
หวานกับคู่รัก
20 รีวิว
4.7/5
สุดยอด
โพสต์เมื่อ 16 ก.ย. 2022
I suppose it is the best hotel in central Sopot: the location is super perfect, interior and exterior are wonderful, a very good breakfast under blue sky luring through glass-ceiling, additionally we’ve got a present at the reception (a piece of amber-looking soap) ❤️ One little nuance: unfortunately there is no bathtub in our bathroom, so if having foaming bath is an important part of your travel ritual - this fact might spoil the whole impression.
แปล
6/10
Ghosh Ritwik
Superior Room With A King Size Bed
เข้าพักเมื่อ พ.ค. 2024
เดินทางกับเพื่อน
1 รีวิว
4.5/5
ยอดเยี่ยม
โพสต์เมื่อ 30 มิ.ย. 2024
Good Service
แปล
คำตอบจากที่พัก: Dear Ghosh, Thank you for staying with us and taking time to share your positive feedback. We will be happy to welcome you again on your future visits to Sopot. Kind regards! Zbigniew Brzakala Quality Manager
Alex-ESP
ห้องคลาสสิค เตียงคิงไซส์
เข้าพักเมื่อ พ.ค. 2024
ทำงาน
13 รีวิว
5.0/5
เลิศมาก
โพสต์เมื่อ 26 ก.ย. 2024
位置很好，床很舒服，前台人員服務很棒
แปล
คำตอบจากที่พัก: Dear Alex, Thank you for staying with us and taking time to share your positive feedback. We will be happy to welcome you again on your future visits to Sopot. Kind regards! Zbigniew Brzakala Quality Manager
FaxianniWN
ห้องคลาสสิค เตียงคิงไซส์
เข้าพักเมื่อ ก.ค. 2023
ทำงาน
50 รีวิว
4.0/5
ดีมาก
โพสต์เมื่อ 26 ส.ค. 2023
服務態度很好，就是房間空間太小了
แปล
ผู้เข้าพัก
ห้องคลาสสิค เตียงแฝด
เข้าพักเมื่อ ธ.ค. 2023
ทำงาน
2 รีวิว
5.0/5
เลิศมาก
โพสต์เมื่อ 26 ม.ค. 2024
非常好的酒店
แปล
คำตอบจากที่พัก: Dear Guest, thank you for staying with us and taking time to share your comments. We do hope to have the chance to welcome you again whenever you return to Sopot. Kind regards! Zbigniew Brząkała Guest Experience Manager
kamil_mat
เข้าพักเมื่อ ต.ค. 2024
หวานกับคู่รัก
5.0/5
เลิศมาก
โพสต์เมื่อ 24 พ.ย. 2024
The hotel's perfect location means you can get everywhere on foot. Rooms renovated in modern style. Very good breakfasts along with sparkling wine and a la carte menu. Good quality drinks at the bar, worth taking advantage of. Special thanks to Mr. Zbigniew, beautiful customer service. One of the better 5* hotels in Poland, and I have been in many. I will come to it quite a few more times.
แปล
6/13
คำตอบจากที่พัก: Dear Mr. Kamil, Thank you for your time for writing the review. It is our pleasure that your stay passed in comfortable atmosphere. We are very glad for your opinion about breakfast and restaurant. I would like to assure you that I will share your opinion with the rest of the team, especially Zbigniew. We invite you to visit us in the future when planning your next stay in Sopot. Best regards Oliwia Trzynska Front Office Manager
ผู้เข้าพัก
เข้าพักเมื่อ ก.พ. 2025
ทำงาน
5.0/5
เลิศมาก
โพสต์เมื่อ 15 มี.ค. 2025
A unique hotel. My second stay, to the same good standard as the first time. In the heart of Sopot, close to everywhere, 5 mins from the train station. Spacious rooms, each different. Professional hotel staff, especially Mr Zbigniew. You can count on an individual approach to the guest, as in typical 5* hotels. Excellent dishes in the restaurant, especially those on volcanic stones. Breakfast very good, à la carte.
แปล
Discover44435947837
เข้าพักเมื่อ พ.ค. 2024
ครอบครัว
5.0/5
เลิศมาก
โพสต์เมื่อ 8 มิ.ย. 2024
We've just come back from a fantastic few days at Rezydent hotel, Sopot. The location is perfect, just a few mins from the train station & next to the main street which takes you straight down to the beach, restaurants, bars & clubs. The room was spacious, comfortable & had everything you need for a short break away. The food at breakfast was very good & I'd highly recommend the chefs speciality dishes which are freshly cooked to order & delicious. The staff are really what made this stay extra special, always welcoming & happy to make time to have a chat & delivering fantastic customer service. Special mention to Basia, Natalia, Wiktoria, Janek, Zbigniew, Pavel, Anastazja & Ela who represented themselves & the hotel wonderfully. We are sorry we didn't get everybody's name that we had interactions with, but without doubt we really felt that our stay was very important to all of them & we would definitely stay here again & recommend this hotel to anyone thinking of staying here.
แปล
คำตอบจากที่พัก: Dear Guest, Thank you so much for your wonderful feedback! We are thrilled to hear that you had such a fantastic stay at our hotel. Our team works hard to provide top-notch service and it's always rewarding to hear that our guests appreciate their efforts. We will be sure to pass along your kind words to Basia, Natalia, Victoria, Janek, Zbigniew, Paul, Anastasia, Ela, and the rest of our staff. We look forward to welcoming you back Rezydent Sopot MGallery in the future! Thank you for choosing to stay with us and for the recommendation. Safe travels! Warm regards, Zbigniew Brzakala Quality & Sustainability Manager
346paulc
เข้าพักเมื่อ ก.พ. 2024
ทำงาน
3.0/5
โพสต์เมื่อ 26 มี.ค. 2024
This maybe a little critical and if not on business maybe too critical. Room was smaller than normal and get that for boutique. However for a work station desk was not great. The tea and coffee station difficult to get to, strange opening doors. Shower was small and controls I thought could be better. Staff on front desk were excellent . This is just my view based on work travel.
แปล
คำตอบจากที่พัก: Dear Paul, Thank you for sharing your feedback on your recent stay with us. It is always helpful for us to hear from our guests so that we can continue to improve and enhance our services. We appreciate your comments on the size of the room and the functionality of the work station desk. We understand that boutique hotels may have smaller rooms, but we will definitely take into consideration your thoughts on the work desk setup for future improvements. We apologize if the tea and coffee station and shower setup did not meet your expectations. Your feedback on the controls and accessibility is duly noted and will be shared with our team for further review. We are glad to hear that the staff at the front desk provided you with excellent service, as we strive to provide outstanding customer service to all of our guests. Thank you again for taking the time to share your thoughts, and we hope to welcome you back in the future for a more pleasant experience. If there is anything else we can do to make your stay more comfortable, please do not hesitate to reach out to us. Best regards, Zbigniew Brzakala Quality& Sustainability Manager
laserkid
เข้าพักเมื่อ ก.พ. 2024
หวานกับคู่รัก
4.0/5
ดีมาก
โพสต์เมื่อ 6 มี.ค. 2024
It was my second visit at this hotel, but the first one, after implementing this venue into Accor chain. Generally positive impression, but we had some problems during our stay. The first room, we’ve got was underheated and it was necessery to move us to another, in fact bigger and more confortable apartment. The location is convenient, when visiting Sopot, especially using of underground parking,at the railway station. The quality of beds was flawlessy and the hotel staff kind and friendly.
แปล
คำตอบจากที่พัก: Dear valued guest, Thank you for choosing to stay with us for the second time and for taking the time to share your feedback. We are glad to hear that your overall impression of the hotel was positive, despite encountering some issues during your stay. We apologize for the initial room temperature issue and are pleased to hear that we were able to move you to a more comfortable suite promptly. It's great to know that you found the location convenient and enjoyed the quality of our beds. Your kind words about our friendly and accommodating staff are much appreciated and will be shared with the team. We take all guest feedback seriously and will work on addressing the issues you mentioned to ensure a more seamless experience for future guests. We hope to have the opportunity to welcome you back again in the future and showcase our improvements. Thank you for your continued support. Warm regards, Zbigniew Brząkała Quality & Sustainable Development Manager
ผู้เข้าพัก
เข้าพักเมื่อ ก.ค. 2023
อื่นๆ
2.0/5
โพสต์เมื่อ 9 ส.ค. 2023
I have been looking for the perfect place for my birthday trip for a long time. The choice fell to the Rezydent Hotel. Unfortunately, instead of a great stay, I was disappointed. The advantages of the hotel are the location and nice interior, but unfortunately, it ends there. It is unacceptable that in a supposedly 5* hotel, the reception staff does not greet guests and is so indifferent, apart from Mr Marek, who was the only one who showed exceptional kindness and help, which surprised us pleasantly. - Air conditioning in the room didn't work. - The refrigerator was not cooling properly. - The bedding that was changed on the second day of stay was torn. - The tap by the sink was so short that you could hardly wash your hands by tapping your hands against the sink. - The carpet was dirty. Interestingly, in May, someone wrote a review reporting that room 304 had a dirty carpet. The hotel responded to it, but still, it wasn't cleaned for 3 months! We have been waiting for this trip for a long time, we are sorry, and we are disappointed with the stay. In a hotel of this class, such situations should not take place and prove that a hotel with five stars has nothing to do with it.
แปล
คำตอบจากที่พัก: Dear Maciej, Thank you very much for taking the time to share your comments on your stay at the Resident Sopot MGallery Hotel Collection. I am extremely sorry that we did not meet your expectations, so please accept our apologies for this. As part of MGallery, we are committed to providing the highest quality service to each and every guest, so the feedback you provided is extremely important to us. We would like to assure you that the room ladies do their best to remove stains on a regular basis and I can assure you that these are not the same stains as a few months ago. I am also extremely sorry that the reception staff did not live up to your expectations. Reception is one of the aspects of a stay at our hotel that our guests rate the highest. We are grateful that you shared your experience with us and I hope that you will return to us again to see that we are a hotel that deserves 5* Zbigniew Brzakala Guest Experience Manager
ผู้เข้าพัก
เข้าพักเมื่อ พ.ค. 2023
เดินทางกับเพื่อน
5.0/5
เลิศมาก
โพสต์เมื่อ 4 มิ.ย. 2023
The Staff at this hotel could not do enough to help, so friendly and accommodating. We were staying at the hotel as part of a wedding party, food was amazing as well as the staff. The hotel is in a great central location, Super clean and has everything you would need. Except for Cherry Vodka think we drunk them dry lol
แปล
คำตอบจากที่พัก: Dear Guest, Thank you for your wonderful feedback! We are delighted to hear that you enjoyed your stay with us and that you found our hotel to be in a great location. We take great pride in providing clean and comfortable rooms for our guests, and we are thrilled that you found your room to be just that. We appreciate your recommendation to friends and family and hope to have the pleasure of welcoming you back in the near future. Next time I ask to try our local vodka with amber ;) Best Regards! Zbigniew Brzakala - guest experience manager
ผู้เข้าพัก
เข้าพักเมื่อ ธ.ค. 2022
ครอบครัว
5.0/5
เลิศมาก
โพสต์เมื่อ 31 ม.ค. 2023
Highly recommended boutique hotel in Sopot, no crowd, great customer service, exceptional cuisine. It’s located 10 min from the famous Sopot pier. You can rent a bike if you feel like keeping fit. Ask for a room at 4th floor facing the Baltic Sea - you can enjoy its view on the horizon. Many thx!
แปล
ผู้เข้าพัก
เข้าพักเมื่อ พ.ค. 2023
อื่นๆ
2.0/5
โพสต์เมื่อ 30 มิ.ย. 2023
Well, few years ago I stayed in REZYDENT hotel, which at this time was an independent hotel, not being part of Accord group. I was dissatisfied and for next stays at Sopot, I was choosing other hotels. And now, I spotted that now REZYDENT became part of MGallery chain, which I like very much, as these are elegant, usually boutique hotels. This was the reason, why I have decided to come back to REZYDENT, thinking that probably a lot of things from the past, which I disliked, was changed for better. Unfortunately NOT AT ALL. The only change which I recognized is a new design of the hotel’s lobby. At this is it !!! My room (117) being a superior one with a separate (theoretically) living room and bedroom, was looking 1:1 like in the old REZYDENT. The room is dark, as windows are facing interior lobby, with a limited access of a daylight. So almost all day you have to keep lights switched on. You can’t separate in the bedroom from the living room, as there are no … doors in between. AC - another issue. Rather loud and it is impossible to decide the desired speed of fan. Last but not least, for such an unpleasant experience I had to pay much more than quality offered in reality. So whoever will be the owner of REZYDENT in the future, I will never come back there again
แปล
คำตอบจากที่พัก: Dear XXXPol, Thank you for visiting us and taking the time to share your comments. We are sorry to hear that your stay did not meet your expectations. We appreciate all the comments and will review them carefully to find room for improvementHowever, I would like to point out a couple of issues that may not have been entirely noticeable during your stay. Namely, the room 117 referred to in your review did not exist in the "old" Residence. In its place were the offices of the heads of departments. I would like to add that in the case of non-functionality of the room, as you described, it was certainly worth informing the reception - they would probably offer you a change of room. So that your stay would take place in the most comfortable conditions. As a boutique hotel, we have rooms of the same category , which differ in room layout. . Greetings and we hope to see you again! Zbigniew Brząkała - Guest Experience Manager