I booked the room with the sea view, at least on my booking it was shown that I will be able to see all the view, however in the reality it wasn't, I saw just a small part of it (attach photo) and I paid even more than my friends who had rooms with a view. I talked with stuff, however they couldn't solve my problem as it was holiday and hotel was fully booked, they even didn't offer me discount or something which left very bad impression.
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คำตอบจากที่พัก: Hello, my dear guest,I am the host of this resort. I am so sad that u had a bad impression for this trip, and I am so sorry for this. About your point, I think it's totally right, so I already improve the lucky room principle and the frontdesk service immediately. I appreciate your advise and invite you coming my resort again to get new experience. I believe it's gonna totally different. At last, we perpare a pleasant surprise for you. Hope you can see this reply and contact us. Thank you very much for your patience and have a good day.
missays1979
Jinchen Beach Panoramic Terrace Double Bed Room (Beach Panorama + Sea-View Terrace + Tea Ware + Zero Pressure Mattress + Memory Pillow + Projector + Sunset View)
เข้าพักเมื่อ เม.ย. 2024
หวานกับคู่รัก
22 รีวิว
5.0/5
เลิศมาก
โพสต์เมื่อ 30 เม.ย. 2024
hidden paradise indeed. 💜 definitely will come back! mr.seven and the rest of his crew are the best. they are very accomodating and friendly. love the food! love the ambiance. everything!!!
คำตอบจากที่พัก: Hello, my dear guest: I am the host who were talking to u when u guys left. Sadly, I didn't get time to ask ur feeling about stay. First, I'm sorry for these inconveniences which actually we should improve. I appreciate these advises, thank you so much for ur patience and time to do so. Definitely, we should learn all these from u, sir. U are not only our guest but also our guide. Therefore, I wanna send u a gift not only for the feeling of gratitude also making up for the mess we did. Have a good day. I hope u are happy everyday.
KC
Thousand Isles Full Sea-View Tub Terrace Room (Cliff Full Sea-View + Large Sea-View Floor-to-Ceiling Window + Large Sea-View Tub + Sea-View Terrace + Tea Ware + Zero Pressure Mattress + Memory Pillow + Projector + Sunset View)