My wife and kids enjoyed our stay at the Holiday Inn and Suites Pigeon Forge. The Facilities were very clean and modern. I noticed the pillows and bed felt comfortable and we all slept well. It is in a great location if you have kids being around a lot of things to do. The hotel itself also seemed very kid friendly. We would stay again!
I was charged twice for the stay. I was charged upon checking in, even though the booking was prepaid. Front desk staff was not appropriately trained with normal procedures and resulted in the duplicate charged. I had to make several phone calls to different people to resolve this. This resulted in precious vacation time loss and unnecessary stress.
Bbrookehicks87It was okay. They could use bigger and thicker blankets. And more pillows. Housekeeping everyday. Make the beds. Not just change the towels. Other then that had a awesome day week we was there. Will be back in August of next year. Will be up in September for bristol race