"The Hotel is beautiful the restraints were a complex JOKE, the food was horrible, extremely overcharged for terrible tasting food. We couldn’t be more disappointed in a Hight Class Hotel having such low class restraints affiliated on there premises. We will never book a reservation with you again. Shame on you!!! BOOO,"
"Amazing hotel. The front desk workers were very helpful and check in took less than 3 minutes. The restaurant near the lobby has delicious food and drinks, as well as the other restaurants on site. Also a number of restaurants and bars near the hotel, but nothing too close to disturb your rest. Never heard a sound from any other guests during my stay. Bed was comfortable and the room was very spacious."
"I recently stayed at the Omni Royal Orleans in the French Quarter and had a wonderful experience. The hotel blends historic charm with modern comfort, offering beautifully maintained rooms and exceptional service. The location is unbeatable—steps away from great restaurants, music, and classic New Orleans culture, yet quiet enough for a peaceful stay. The rooftop pool and terrace add a special touch with stunning city views. Highly recommend for anyone visiting the French Quarter!"
"The pounding right against my wall started at precisely 9AM this morning, then came the buzz saws. Ace Hotel always had a kind of punk rock vibe, but in this case ”punk rock” means not letting your guests sleep in and instead attacking them. Please schedule your pounding, slamming, cutting and banging for later in the day. When you do it like this you just ensure we never come back."
"Great service, excellent location. Close to the French Quarter and not far from the Garden District. Within walking distance, or public transport, to many attractions. Room was spacious and quiet."
"The hotel itself is fine and the location is excellent, but we had several awful service experiences.
First, the king bed room we booked was not available when we check in, so they put us in a double bed room and said they would move us the next day.
Then when we went to the front desk to move to our new room, the person at the front desk was not friendly and was taking so long to handle our situation. We were worried we would be late for our tour, so we asked if we could leave and they could move our luggage to the new room. She said no, we can't change rooms until we are ready to move the luggage ourselves, and that our luggage would stay in the old room.
When we came back later that day, they moved us to our new room but our luggage was not in our old room or the new room! We were so worried they lost our luggage. Finally they figured out that they moved our luggage to a 3rd room, and they tried to blame us for it. All of these interactions took a long time because the front desk was so slow and the line was long. After all that trouble, they only gave us a meager $25 credit as an apology.
Lastly, we accidentally left a small pouch of personal items in our first room and when we told them about this, they made no effort to try and find it. When we checked out, we also left a souvenir we had bought in the room accidentally. We tried calling the hotel to see if they could find the missing item and ship it to us. We waited on hold for a long time before the front desk transferred us to the wrong place, the automated reservations agent. So frustrating!
It is clear the staff there do not communicate between shifts or departments and just don't care about treating their guests well. Simple things like contacting the lost and found about a missing item should not be this difficult.
The only good staff interactions we had were with the interns who were there on a training program.
Also the wifi is not free. How are big hotels like this getting away with charging for wifi in 2025?
Tl;dr: staff are not helpful at all, their communication is awful. Wifi not free"