"Overall, the hotel makes a very nice and clean impression.
However, there are clear weaknesses in the commercial processing. I booked and paid for the room via your platform.
After completing the booking, I received an email asking me to check in online. As part of the check-in process, I provided my credit card details.
Immediately after the online check-in, my credit card was charged with an amount of approx. 180.00 €.
This procedure initially seemed unusual to me, as the room had already been paid for and the hotel already knew my card details.
After checking in at the hotel, a further booking of €162.27 was charged to my card.
I informed the hotel reception about this and they assured me that these two reserved amounts would be released after check-out.
The first reserved amount was released a few days after check-out, but the second was not.
On August 26, 2024, my card was debited with €80.93 and on the same day €80.43 was credited again.
The result is that my card is still charged today, eleven days after check out, with a reservation of approximately $180.00.
I am surprised about such a behavior and have asked the hotel to explain the reasons for the charges on my card.
I have already complained to Wyndham and asked the hotel to ensure that the amount -still reserved on my card- is now quickly released."
"hard to believe why there are many 5-star rating for this hotel. The price is relatively high compared to the hotel nearby and it’s facility. I booked $230 for one night.
This is not the only one hotel closet to Arch national park. Do not be blinded by comments in socia media.
If the price is 170-180 dollars i think it would be reasonable."
"Nice, clean, newer hotel in Moab. They clearly run very lean because the desk wasn’t staffed at check in or check out time. Our room was nice, with in-room bike or gear storage (loved it). The room was modern and open with a nice bathroom and extra sink outside of the bathroom. Overall a very good experience, however I would not recommend the restaurant downstairs for anything other than coffee."