"Overall, the hotel makes a very nice and clean impression.
However, there are clear weaknesses in the commercial processing. I booked and paid for the room via your platform.
After completing the booking, I received an email asking me to check in online. As part of the check-in process, I provided my credit card details.
Immediately after the online check-in, my credit card was charged with an amount of approx. 180.00 €.
This procedure initially seemed unusual to me, as the room had already been paid for and the hotel already knew my card details.
After checking in at the hotel, a further booking of €162.27 was charged to my card.
I informed the hotel reception about this and they assured me that these two reserved amounts would be released after check-out.
The first reserved amount was released a few days after check-out, but the second was not.
On August 26, 2024, my card was debited with €80.93 and on the same day €80.43 was credited again.
The result is that my card is still charged today, eleven days after check out, with a reservation of approximately $180.00.
I am surprised about such a behavior and have asked the hotel to explain the reasons for the charges on my card.
I have already complained to Wyndham and asked the hotel to ensure that the amount -still reserved on my card- is now quickly released."
"This is the super 8 remodeled. Looks outdoorsy but the ”upgrades” are cheap. The problem we had is cleanliness. We pulled back the covers on both queen beds to find dog/cat/some kind of animal hair in both bed. We could also smell animal urine where (I'm guessing) an animal markes in the room. The front desk was happy to help us move rooms, which then had clumps of hair in the corners, including the shower and bathrooms. Final issue was the ”fridge” which is a cooler, but it turns out it's basically a deep freezer, so anything placed inside will freeze. Beds were comfortable."
"Really great location so close to Arches National Park entrance. Very walkable to center of Moab town. Service from staff was great and rooms were very nice!"
"Great Breakfast and Friendly Staff, but Poor Communication on Facilities
I have mixed feelings about my 3-night stay. While there were some high points, the handling of basic facilities and staff communication led me to give a 3-star rating.
The stay started strong with Jill at check-in, who was incredibly friendly and welcoming. I also really enjoyed the free daily breakfast. it was delicious, and having a machine for freshly ground and brewed coffee was a major plus. The room itself was comfortable, though I did have some technical trouble trying to cast from my phone to the TV.
My main issue was the laundry situation. Upon arrival, I was told the machines were out of order and directed to a local laundromat (a 5-minute drive). Unfortunately, that laundromat was constantly full and a total waste of time.
What frustrated me most was seeing other guests using the hotel’s ”broken” machines. When I called to clarify, the staff member was quite dismissive, insisting there was an ”out of order” sign on the door. I was staying literally next door to the laundry room and can confirm there was no sign there for three days. A handwritten note only appeared the next morning after my complaint. Being told I was wrong when the evidence was right in front of me was very disappointing.
I also noticed that access to the breakfast area seemed uncontrolled. It felt like anyone could walk in off the street and eat, which raised some questions about guest-only security and value.
Overall: A decent place to sleep with a good breakfast, but the management needs to work on honest communication and facility maintenance."
"Doskonałe miejsce wypadowe do dwoch parków narodowych Archess i Canyonlands. Hotel w samym centrum Moab. Dużo miejsc parkingowych. Czysto, pokoje dobrze wyposażone. Śniadania typowe dla USA, nikt by tego w Europie nie jadł, ale jak na USA powyżej przeciętnej."