"I love this hotel. It was immaculate clean and the staff was accommodating. Our room was huge with a nice balcony. The amenities were great and they even gave us a cot even though we did not request it.
I would definitely recommend it to anyone especially if travelling with a family."
"Not my first time in Faro but chose this hotel for the rooms with balcony marina view. The hotel has a rich history and has been around since 1960s and its undergoing refurbishments in some areas.
The old rooms look dated and could do with better cleaning as previous occupant’s hair was found in the bathroom.
We loved the design & aesthetic looks of the new refurbished areas such as the spa, bathrooms, gym, pool & sauna but shame that there was a water leak in the indoor pool ceiling and rusty bits on the stainless steel railings. Considering it’s completed in Aug 2025, the hotel may need to do more due diligence to ensure the safety of guests.
As a non Portuguese speaker, I felt that the check-in staff can make more efforts in being warm and welcoming. I noticed that this hotel is one of the few hotels ive been that check-in staffs are seated instead of standing, making the process somehow casual & less welcoming. I also called in to make a request for a late check out and received a hostile response by a lady who said ‘No. We need the room back’.
We just got married the day before arriving & we are here to also celebrate my honeymoon & partner’s birthday. Weeks prior to arriving, I put in a request if the hotel could do a birthday special for him but this was not acknowledged.
As an avid traveller who has stayed in many hotels around the world, I am a little dissapointed with the lack of personalised attentive service provided by the hotel. If the view & location isn’t a concern, I recommend the nearby 3HB hotel. We enjoyed our stay there.
AP Eva senses have a great deal of potential, but they may be complacent at going beyond, as they are currently the only hotel at Faro marina. Additional employees like the elder gentleman pianist & hotel hairdresser were the warmest I’ve come across."
"We had a great stay at this hotel! The room came with a double bed and a bunk bed, which was perfect for families or friends traveling together. The space was well-organized and comfortable. The air conditioning worked well, keeping the room cool even on hot days. Everything was clean and tidy, and the overall value was excellent.
Just a heads-up: city tax needs to be paid in cash upon check-in, so be sure to have some cash ready.
Overall, a very pleasant stay — highly recommended!"
"I stayed for a day.
Perfect place. Budget friendly. Very spacious kitchen and common area. Quite clean. The house keeper was very friendly and stated the rules very clearly. The restaurants nearby were good for me. The beach was very good. I enjoyed the trip."
"Pousada Palácio de Estoi is a beautiful hotel, elegant in every corner, very quiet, and with ample parking. I stayed for two nights, and while the first night was wonderful, the second evening at dinner was disappointing. The restaurant service felt rather cold, and there was a mix up where someone had made a 7 p.m reservation under our names without informing us. Things worsened when my fish soup contained a small piece of plastic, which I showed to the restaurant manager, unfortunately, that ended my meal. Not to mention the delay in food, 75 minutes sitting in the restaurant, I have only had the plastic containing soup.
Despite this, the hotel itself is charming and well located, with some aspects of service done right. With some attention to communication and restaurant service, it could easily be a five star experience. Not quite there yet in my humble opinion."
"The hotel was very clean, staff very welcoming and allowed us to check in way before time. It’s close to the airport as well as a big shopping centre so everything is in close proximity. The staff cleaned my room every day I was there and we had light and food when the whole Portugal had power outage. Will definitely recommend"
"Notre séjour a été cours mais nous avons trouvé une vraie chaleur humaine et à coup sûr nous reviendrons. Le cadre est fantastique, les pieds dans l’eau eau ! Petit déjeuner copieux et varié.. roof top très sympa cocktail, gastronomie fine..
Mention spéciale à tout le personnel qui est incroyablement adorable !
Merci encore à tous, à bientôt"