"Nice, clean rooms, big comfy bed and pillows. Shower was okay. Water did not get hot, lukewarm at best and refrigerator was not cold at all, I almost thought it was broken. Food was good if you stick to Nepali and Indian food options, but lassis were watered down. Drinks were also not cold. Most of the staff were really friendly and helpful, but I had two instances that really turned me off. They have a free buffet breakfast, but if you opt to skip it, they call you very early in the morning to ask if you're coming or not. This disturbed my sleep several times until I asked them to stop. Today was also my last day here and although check out is at 3pm, I received a call from reception at 10:30am asking when I'd be leaving. He informed me that a big group would be arriving and told me that the check out time was noon, when it was clearly stated otherwise online. He asked if I'd be staying another night instead as if I was bartering to not be pushed out of my room before check out time, when I was right. I've never had such an experience before and have traveled all over the world. Such a lack of professionalism and tact. That is not how you treat guests at a 4 star hotel. Not recommending this hotel to anyone!"
"Average Experience with Clean Room, Could Improve Guest Service
I recently stayed at this hotel for a brief getaway, and my overall experience was average. The highlight of my stay was the cleanliness of the room. Upon entering, I was pleased to find a well-maintained and spotless environment, which contributed significantly to my comfort during the stay.
Despite these shortcomings in guest service, the hotel's amenities and facilities were adequate for a comfortable stay. The room itself was spacious and well-equipped, providing a good night's rest."
"If you’re planning a stay in Kathmandu, this hotel in Thamel is an excellent choice. The staff are warm, attentive, and always ready to help, creating a welcoming environment from the moment you arrive. The atmosphere is calm and inviting, making it a perfect retreat after exploring the busy streets of Thamel.
The food is truly wonderful—fresh, flavorful, and beautifully prepared, offering both local and international options that will satisfy every guest. Combined with the friendly service and relaxing environment, it makes for an unforgettable experience.
I highly recommend this hotel to anyone visiting Thamel. It’s a place where comfort, hospitality, and great dining come together seamlessly."
"Excellent Stay and Warm Hospitality at Mercure Kathmandu
This was my first time visiting Kathmandu, and Mercure Kathmandu truly left a wonderful impression. From the moment we arrived, the service and hospitality stood out.
A special mention to Paras, who picked us up from the airport and helped us with check-in. He was exceptionally kind and professional, and even shared some very useful information about getting around Kathmandu — which really helped us make the most of our trip.
We had booked a room with breakfast for only one person, but the hotel kindly extended complimentary breakfast for both of us — a gesture we truly appreciated.
The room itself was awesome — clean, comfortable, and well-equipped. The toiletries were complete, even including a razor and shaving cream, which was a nice touch.
Overall, the staff throughout our stay were consistently helpful and friendly, making us feel very welcome. Highly recommend Mercure Kathmandu to anyone visiting the city — great service, comfort, and warm hospitality all around!"
"The service is really nice, with this kind of price I think it’s truly worth it, especially, I enjoy the food a lot! But for a family, the space is slightly small, also, not a bother for me but I just a reminder ,not much but you can still smell the cigarette in the room"