"Overall recommendation: book the rooms with mosque view, check cleanliness before setting up, location and food is great.
Location: perfect if you need to stay around Putrajaya.
Check-in/out: everyone in reception are doing their work very well. Especially, the manager is an amazing person. He is the only reason we didn’t leave the hotel after seeing the first room.
CLEANLINESS: read below carefully.
1. I booked a cost-effective room. After check-in, we went the room and saw feces in toilet, dust balls at room’s corner, a piece of pasta left under table for long time and more.
2. The receptionists were trying to help us but solutions were hopeless because of the terrible housekeeping team. They were naughty young boys who stared their eyes to us every time they saw us because we complained about the cleanliness.
3. The manager is a kind, professional and smart person who convinced us to stay and inspected the cleanliness himself.
4. I saw a he housekeeping team working from morning till the evening. I felt sorry for their workload since this might be the reason of cleanliness problems.
Food: Because of Ramadan, they offered sahur instead of breakfast as we preferred. It included many options with freshly cooked meals. I definitely recommend to book rooms with breakfast."
"This is actually my second time staying here ❤️❤️ the hosts are amazing, so is the units condition. They also left us a tin of biscuit cause we are the return customer ❤️ it’s very sweet of them!"
"Had a staycation here with a friend during new year as we live nearby Putrajaya and just want to relax at the hotel. The room is spacious and my favourite thing here is the bed is really really comfy.
The swimming pool is huge, it doesn’t feel crowded even when there were many guests staying during new year. The staff at the swimming pool for both days i went are friendly and they played good songs (not noisy) that gen z grew up listening to. Had a nice time swimming there facing nature with the music playing. Overall vibes was good. It’s just that the pool closed at 7pm but i guess that’s the norm for most resorts in Malaysia. I just think it would be nice if we can swim even at night.
For customer service, it should have been much better considering the room price and the fact that this is a 5-star hotel. There were a few staffs who were welcoming and greet warmly while some feel cold when interacting like they couldn’t give proper eye contact when talking and couldn’t even throw a smile which i think these things are just basic customer service. It didn’t completely ruin my stay, but it did put me off a little since I’ve experienced far better service at other lower star hotels in Malaysia / abroad. I just think that this is an area the hotel should improve.
The breakfast has many varieties and the taste is not bad. Our fav was the pancake here. The hijabi female staff (sorry i didn’t get her name) that was on duty checking the guest list during breakfast on 1st Jan is an example that other staff can follow when interacting with guests. Kudos to her.
Overall it was still a nice staycation and I had a good rest here. Would recommend for anyone who want to have 1 night rest here."
"Excellent before n after sales service! Very friendly n clear instruction before accommodation. Giving extra time for late check-out too. Clean and spacious suitable for family n friends gatherings.
We have realized accidentally left our item the next day after check out but the host putting extra effort to search it n willing to courier it back to us without any charges ! Thank you very much! We had a good time there!"