"Ottimo Albergo, a pochi passi dalla linea 2 o 6 che in 10 minuti ti porta in Centro. camere confortevoli, all'ultimo piano piscina con centro benessere. buonissima colazione intercontinentale"
"The hotel itself is nice, but the room was very dirty. And I’m not talking about minor surface dirt - it was clear that proper cleaning had not been done for a long time. There were layers of dust, a dirty carpet, stained doors, etc.
We also booked parking, but no one explained where exactly we should go or how to enter. When we called the hotel from the parking area, no one opened the gate. We had to go to the hotel in person and ask again.
These are things hotel staff should explain proactively and clearly, rather than guests having to chase this information themselves. Overall, the hotel itself is not bad, but the dirt and the passivity of the staff completely spoil the experience."
"Lovely hotel set in beautiful mountain scenery. We arrived 1/2 hr after the dining room closed but there were people still eating meals & the kitchen staff were still around - we asked if we could just have a small snack or sandwich in the bar area & they were unable to provide it. We did decide to have one drink at the bar & sit in the TV/lounge area & before we had time to finish our drinks the night porter came in & switched all the lights off - leaving us in virtual darkness & switched the TV over to a station he wanted to watch !!! We felt this action was strange & unwelcoming as it was only about 10pm ?
We also run a small hotel in the uk countryside & would have gone out of our way to provide a small snack for guests who had travelled a long way & were delayed . Shame as everything else about the hotel was lovely. Breakfast was excellent for the cost of €10 extra. Reception staff in evening & morning were very pleasant too. We would have stayed longer to explore the area if we hadn’t been travelling to another destination."